Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Inland Truck Parts & Service is looking for a Service Manager to join our team in Ft. Pierre, South Dakota. ITP is an employee-owned business with 36 locations in 12 states. Not sure what it means to be employee-owned? Apply today and find out!
Job Summary
The primary function of the service manager is to manage and supervise all aspects of service operation, under the guidance of the store manager.
Duties And Responsibilities
· Ensure excellent internal and external customer service and communication
· Demonstrate ability to effectively work with a team
· Assist with recruiting, hiring, training, monitoring, & evaluating staff
· Supervise all service personnel & operations
· Ensure and/or demonstrate application of mechanical & computer application expertise
· Organize work for efficient & quality operation
· Assign tasks, schedule work hours
· Monitor inventory levels
· Promote/ assist with parts sales
· Maintain knowledge of all service processes & equipment
· Direct or participate with giving repair estimates
· Oversee and/or perform repair work & necessary scheduled maintenance
· Ensure neat, clean, attractive appearance & safety of service area
· Troubleshoot problems
· Provide feedback/ operating reports for store manager
· Maintain adherence of policies / procedures
· Prompt attendance & neat appearance
· Other duties as deemed necessary by the store manager
Qualifications