Branch Service Manager jobs in Rancho Cucamonga, CA

Position Summary: Provides personalized banking services to financial institution customers and provides branch leadership by performing the following duties.

Essential Duties and Responsibilities:

To perform this job successfully, an individual is able to work independently and perform the following duties satisfactorily; other duties may be assigned.

Represents Nano Banc to the customers in a friendly, positive, and professional manner greeting clients and guests as they enter the facility and during their visit.

• Open branch timely and make sure branch has proper employee coverage.
• Process branch certifications.
• Provide coaching to employees and meet regularly with branch staff to discuss their goals and performance.
• Provides prompt, efficient, confidential, and accurate service in the processing of transactions.
• Learns to recognize client needs for services and presents and refers them appropriately.
• Processes client transactions (i.e., deposits, withdrawals, loan payments, check cashing, miscellaneous receipts) and any other client inquiries.
• Opens new accounts and maintains existing accounts according to the established policies and procedures of the Banc.
• Adept in new account establishment and required entity documentation review.
• Performs daily review and call back of new accounts, maintenance reports and notices.
• Ensures proper documentation requirements are met for all accounts maintained by the Banc.
• Sell products and services as deemed appropriate for the specific customer.
• Participate in all Branch functions necessary to contribute to the achievement of the branch earnings and growth objective.
• Participates in sales meetings and training programs to obtain and refine product knowledge and selling skills.
• Participates in operational meetings to obtain and refine processing knowledge.
• Responds to customer requests, problems, and complaints, and/or directs them to the proper person for specific information and assistance.
• Provides training to staff on all departmental functions and ensures enhancements are discussed and adhered to by the team.
• Assist staff with any questions that may pertain to Banc processes, procedures, or clients.
• Completes all mandatory and regulatory training by assigned due date.
• Adheres to all regulatory requirements and ensures Banc safety and soundness are a top priority.
• Adhere to all Banc policies and procedures.
• Performs all other duties as assigned. 

Competencies:

To perform the job successfully, an individual is able to demonstrate the following.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts well in both written and verbal form. Keeps others adequately informed. Communicates effectively and professionally.

• Customer Service – Acts with courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability - Commits to doing the best job possible. Follows instruction and is consistently accountable. Meets attendance and punctuality guidelines. Takes ownership and responsibility for own actions.
• Planning & Organization - Integrates changes smoothly. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Quality - Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.
• Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications:

To perform this job successfully, an individual is able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate degree or equivalent from two-year college or technical school; or 2 years of experience in a managerial role.

Language Ability:

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability:

Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

Reasoning Ability:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Proficient in Microsoft office products.

Certificates and Licenses:

Notary Public preferred

Supervisory Responsibilities: Oversee all operational branch functions and manage branch employees.

Work Environment: The work environment characteristics are fast paced and present high demands. The environment presents a traditional business setting where positivity and professionalism is necessary.

The noise level in the work environment is typically moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit.  The employee is frequently required to use hands to finger, handle, or feel and talk or hear.  The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision. 

Bank Secrecy Act(BSA): Follow all policies and procedures of Bank Secrecy Act, (BSA) Anti-Money Laundering (AML) and Office of Foreign Asset Control (OFAC). Complete online compliance training as required.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. 

SALARY RANGE: $64,100 - 108,970 USD; Exact compensation may vary based on skills, experience, and location.