Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
Basic Description:
The Customer Service Specialist is responsible for providing our internal and external customer’s excellent customer service and handling inbound and outbound calls/customer contact within the Servicing Department, along with providing excellent customer service, researching customer inquiries and collecting payments for mortgage accounts. This position may also encompass different tasks from other areas within the Servicing Department.
Responsibilities:
Requirements
Qualifications & Skills:
Must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Flat Branch expects characteristics that encompass strong work ethic, dependability, a team-oriented approach, and always maintaining a positive attitude.
Education:
Communication /Language Skills:
Ability to speak, read and write in the English language; Spanish (or other languages) helpful. Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence; and effectively present information in one-on-one and small group situations to customers, coworkers/peers, and other employees of the organization. Communicate through e-mail, good typing, spelling, and written communication skills are necessary.