Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Branch Supervisor
Duties:
- Oversee the daily operations of the branch, ensuring efficient and effective performance
- Develop and implement strategies to achieve branch goals and targets
- Manage and motivate a team of employees, providing guidance, training, and support
- Monitor customer satisfaction and address any issues or concerns
- Build and maintain strong relationships with clients and stakeholders
- Ensure compliance with company policies, procedures, and regulations
- Prepare reports on branch performance, including sales, expenses, and customer feedback
- Identify opportunities for business growth and development
Experience:
- Proven experience in a managerial role, preferably in a similar industry
- Strong leadership skills with the ability to inspire and motivate a team
- Excellent communication and interpersonal skills
- Sound knowledge of financial management principles
- Ability to analyze data and make informed decisions
- Customer-focused mindset with a commitment to delivering exceptional service
We offer competitive compensation packages. Join our team and take your career to the next level as a Branch Manager. This is a great opportunity for someone who is organized, detail-oriented, and enjoys providing administrative support in an office setting. If you meet the qualifications listed above, we encourage you to apply for this position.
To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person