Branch Service Manager jobs in Fullerton, CA

Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Service Manager
  • Assistant Warehouse Manager (Airport Way Area)
  • Anaheim, CA FULL_TIME
  • Customer Service Manager
    La Palma, CA | Multi Sales

    Job Type: Direct Hire; Exempt
    Pay: $70-85K DOE

    Employee Benefits

    • 90% of base plan Medical, Dental, Vision
    • Group Life Insurance covered by Employer
    • Safe Harbor 401(k) with profit sharing
    • Robust Employee Assistance Program
    • 10 paid holidays, in addition to sick and vacation time accrual
    • Annual bonus opportunities
    • Casual dress policy
    • Family oriented working environment

    Company Summary

    Since 1959 Multi Sales Inc. has become a premier wholesale distributor of door and gate automation products. We currently have locations in California and Oregon and are looking for someone interested in joining a stable, fast-growing company and who is passionate about succeeding and generating growth. Every day we continue to value the same traditions that our company was built on over 60 years ago, which are high integrity, vast product knowledge, and strong partnerships with our customers and vendors.

    Job Summary:

    The Customer Service Manager is a customer-centric and product-centric role, responsible for providing leadership and support to the team while partnering with internal departments to provide fast, seamless product support & service. Successful candidates will have previous experience working in the manufacturing, wholesale, and/or distribution environments, focusing on providing a customer-centric experience by anticipating customer needs and exceeding them with the highest level of satisfaction.

    The position is held at the corporate office in La Palma, CA, and reports to the President. We are a business casual environment with competitive compensation packages and benefits. This is an exciting opportunity for an experienced professional looking to grow in their career and be a part of a thriving, multistate company!

    Responsibilities:

    • Provide leadership, direction, and support to the Customer Service & Technical Support teams.
    • Identify and develope process improvements and support objectives to increase efficiency and productivity.
    • Monitor and present weekly/ biweekly reporting on department KPIs, utilizing existing ticket tracking and phone system software, identifying areas of improvement to increase customer service quality and satisfaction.
    • Promote organizational and departmental goals by providing continuous customer-centric service and support to external and internal customers.
    • Provide teams with guidance and support in addressing difficult or complex problems and managing escalated complaints or disputes.
    • Independently prioritize and execute proactive and reactive customer leadership touchpoints.
    • Serve as a subject matter expert by keeping up with product trends, vendors, and services, analyzing gaps, and recommending solutions to the purchasing department.
    • Provide customers with recommendations and solutions to inquiries by acquiring continual knowledge of company products, services, and operations.
    • Build strong relationships by championing the customer experience through feedback and surveys.
    • Partner cross-functionally to coordinate outbound controls, including shipping, will-call, and logistics, to ensure timely product delivery.
    • Lead the organization’s e-commerce initiative by guiding customer purchase experience through early adoption efforts utilizing online product selection, support, and chat.

    Preferred Qualifications:

    • Analytical, organizational, decision-making, problem-solving and written and verbal communication skills required.
    • Demonstrated commitment to customer satisfaction, including an appreciation for customer experience is required.
    • Demonstrated ability to manage, grown and cultivate teams under your direction
    • Demonstrated attention to detail, combined with the ability to not get lost in the details
    • Experience utilizing reporting software for developing KPIs through metrics and analytics
    • Experience working with ERP systems (Epicor Eclipse preferred)
    • E-commerce experience preferred
    • Experience with PC based systems/applications, web tools, and MS Office

    Requirements:

    • Bachelor’s degree and or equivalent in experience
    • Minimum of 3 years call center management experience
    • Minimum 2 years experience in Industrial Wholesale distribution industry
    • Valid driver’s license
    • Must be authorized to work in the US

    If you are a champion who is looking to deliver winning results and build positive relationships, then this is the world class team you want to join. We want to hear from you. Contact us today!

    Job Type: Full-time

    Pay: $70,000.00 - $85,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Monday to Friday

    Education:

    • Bachelor's (Required)

    Experience:

    • Call center management: 3 years (Required)
    • Industrial Wholesale: 2 years (Required)

    Ability to Commute:

    • Anaheim, CA (Required)

    Work Location: In person

  • 2 Months Ago

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Branch Manager
  • East West Bank
  • City of Industry, CA FULL_TIME
  • IntroductionSince 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of...
  • 18 Days Ago

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Branch Manager
  • Chino Commercial Bank, N.A.
  • Chino, CA FULL_TIME
  • DescriptionSUMMARYThe position of Branch Manager is responsible for managing a full service branch; develops new deposit and loan business; ensures all activities run smoothly and efficiently for assi...
  • 20 Days Ago

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Branch Manager
  • East West Bank
  • Industry, CA FULL_TIME
  • Introduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams ...
  • 11 Days Ago

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Branch Manager
  • Sunrgy Solar Distribution
  • Chino, CA FULL_TIME
  • Position Overview: The Branch Manager will be responsible for the overall performance and success of the branch, ensuring efficient operations, exceptional customer service, and sustained growth. This...
  • 14 Days Ago

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Branch Manager
  • Emser Tile
  • Anaheim, CA OTHER
  • Job Details Job Location: Anaheim - Anaheim, CA Position Type: Full Time Salary Range: Undisclosed DescriptionJob Summary The Branch Manager is responsible for ensuring the sales and operations of the...
  • 16 Days Ago

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0 Branch Service Manager jobs found in Fullerton, CA area

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Sr Financial Services Representative
  • Pacific Premier Bank
  • Palos Verdes Peninsula, CA
  • The Sr. Financial Services Representative opens new consumer and non-personal accounts with accuracy, efficiency and pro...
  • 3/28/2024 12:00:00 AM

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Senior Registered Client Service Associate-Newport Beach, CA
  • Raymond James Financial Incorporated
  • Newport Beach, CA
  • Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial S...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Rollins, Inc.
  • Lake Forest, CA
  • ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO024564 Show...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • National Seating & Mobility, Inc.
  • Anaheim, CA
  • ** Customer Service Representative** **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002753...
  • 3/26/2024 12:00:00 AM

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Customer Service Specialist
  • Lobel Financial Corporation
  • Buena Park, CA
  • Job Description Job Description Join one of the top 20 auto finance companies in the industry and grow with us! We offer...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative Full Time | Lake Forest - Lake Forest, CA, 92630 chevron_right
  • Trench Shoring Company
  • Lake Forest, CA
  • Customer Service Representative Job Details Level Experienced Job Location Lake Forest - Lake Forest, CA Position Type F...
  • 3/26/2024 12:00:00 AM

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Call Center Representative
  • Lobel Financial Corporation
  • Buena Park, CA
  • Job Description Job Description Join one of the top 20 auto finance companies in the industry and grow with us! We offer...
  • 3/25/2024 12:00:00 AM

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Branch Service Manager
  • RBC Wealth Management
  • Seal Beach, CA
  • *Please note, this location is in Seal Beach at 3010 Old Ranch Parkway, Suite 440, Seal Beach, CA 90740. If selected for...
  • 3/24/2024 12:00:00 AM

Fullerton (/ˈfʊlərtən/) is a city located in northern Orange County, California, United States. As of the 2010 census, the city had a total population of 135,161. Fullerton was founded in 1887. It secured the land on behalf of the Atchison, Topeka and Santa Fe Railway. Historically it was a center of agriculture, notably groves of Valencia oranges and other citrus crops; petroleum extraction; transportation; and manufacturing. It is home to numerous higher educational institutions, particularly California State University, Fullerton and Fullerton College. From the mid-1940s through the late 19...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Manager jobs
$51,168 to $65,961
Fullerton, California area prices
were up 3.2% from a year ago

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