Branch Service Manager jobs in Fontana, CA

The Branch Service/Operations Manager is responsible for maintaining a superior level of customer service and operations within the Retail Banking Center.  Reporting to the Community Banking Manager, this position controls bank assets and oversees operational functions of the center, in addition to supervising staff members which includes coordinating training and providing motivation in customer service.

We have a current opening for a Branch Service/Operations Manager at one of our locations in Hemet, CA.  This is a full-time position, with possible hours from 8:30 a.m. to 5:30 p.m. Mondays – Thursdays, 8:30 a.m. to 6:30 p.m. Fridays, and 9:30 a.m. to 2:30 p.m. Saturdays.

Essential duties and responsibilities include the following:

• Ensures that superior customer service is the standard within the retail banking center. Organizes and supervises staff members to meet this standard.
• Maintains a high level of proficiency in all types of banking operations and new accounts, and is responsible for the motivation of staff members in the successful achievement of sales goals and superior customer service.
• Responsible for maintaining and managing the BCR review daily, monthly, and quarterly audits.
• Meets or exceeds established goals and objectives set forth for this position, and will know, understand, and be knowledgeable with sales goals and expectations and be able to report results to management proficiently.
• May provide assistance to the banking center whenever necessary by working on the teller line or in new accounts in order to accommodate customers in the absence of staff members.
• Confidently possesses sufficient product knowledge and seeks opportunities to explain, promote, or sell/cross-sell benefits of bank services and products to customers, while providing quality customer service.
• Actively generates new business relationships and participates in outside sales activities including: business calls, prospecting, community involvement, telemarketing, Bank-At-Work, etc. Must possess strong presentation skills and the ability to creatively develop new business relationships.  Requires flexibility to participate in off-site business development endeavors.
• Will monitor and track business documentation and agreements initiated at account opening to ensure applicable documentation is received, or account is closed, per the terms of the agreement.
• Establishes work schedules to ensure that superior customer service is provided at all times. Reviews vacation requests to ensure proper coverage at the banking center to meet the customers’ needs.  Ensures notary service is available as needed.
• Reviews the accuracy of timecards submitted for approval. Reviews overtime and staff needs with Community Banking Manager to ensure such expenses are maintained in accordance with budget expectations.
• Ensures that all security procedures within the banking center are adhered to by all staff members. These procedures include opening and closing procedures, cash drawer limits, conducting regular monthly audit and control procedures, testing the alarm system on a regular basis and verifying that the maintenance of the fire extinguisher has occurred on a regular basis.  Further, will document all actions taken in connection with security compliance.
• Recommends action to hire, transfer, terminate, or increase the salary of those employees under supervision. All such actions must be completed in a non-discriminatory manner. 
• Responsible for the proper control of cash, and protection of confidential financial information, to include non-disclosure of password and teller number, protection of endorsement stamp, as well as control of teller keys/combos at all times. Protects the confidentiality of all financial data relating to bank operations and its customers.
• Ensures that the banking center is maintained in a neat and safe condition, and motivates staff members in the maintenance of successful business development efforts.
• Sees to it that all daily work transactions are completed and audited in an efficient manner and in full compliance with established procedures. Maintains a “follow-up” file in order to take appropriate sales action on any inquiries/outstanding concerns; maintains business development log.
• Assists the Community Banking Manager in the establishment of monthly staffing meetings. Together with the Community Banking Manager, establishes goals and objectives for staff members, and successfully coaches in selling techniques for all personnel, including “asking for the relationship.”
• Supervises the annual audit of collection files for dormant accounts and oversees the safe deposit activity, including rental fees, maintenance of logs, and entry tickets. Reviews previous operational audits and results of branch audits by Internal Audit Department to ensure all corrections have been completed.  Maintains appropriate follow-up action of all such deficiencies to ensure we avoid reoccurrence.
• Works with the Community Banking Manager to ensure that there is an active awareness of all responsibilities under the Community Reinvestment Action (CRA).and coordinates with CRA Liaison Officer to ensure that all staff members are kept up to date on the Bank’s community activities. .
• Responsible for maintaining high level of job performance to meet and/or exceed the standard for this position in order to ensure achievement of the Department’s goals.

Competencies

• Communication / Interpersonal Skills: Providing correct and timely information to customers and peers;  conveying difficult information;  getting along with others;  asserting opinions and decisions;  working as a productive member of a cohesive group toward a common goal
• Customer Focus: Knowing the internal and external customer business needs and acting accordingly;  anticipating customer needs and giving high priority to customer satisfaction and service
• Performance: Execution of job functions, duties, and roles;  includes accountability (reliability / dependability), adaptability, computer literacy, decision making, initiative, organizational awareness, planning and organizing, problem solving, and results orientation
• Values-Based Behavior: Upholding generally accepted social and ethical standards in job-related activities, decisions, and behaviors

Supervisory Responsibility

This position provides supervision and direction to the Retail Banking branch staff at the direction of the Community Banking Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Required Education and/or Experience

• High School diploma or equivalent.
• Previous supervisory experience or the completion of supervisory training required.
• Minimum of three years in responsible banking position.

Skills Required

• Maintains a strong working knowledge of all aspects of both state and federal regulations as they relate to banking tasks being performed.
• Must have ability to work well with customers and staff, both in person and by telephone.
• Selling and motivational skills a must.
• The ability to communicate effectively, both verbally and in writing, with all levels within the organization, as well as with outside contacts; bilingual ability would be helpful.
• Must have good aptitude for numbers and detail.
• Keyboarding and computer skills are necessary, as well as strong organizational skills.
• Must have strong knowledge of Microsoft Word and Excel, as well as Outlook.

Certificates, Licenses, Registrations

Must have a valid California driver’s license and carry current auto insurance that meets or exceeds the minimum requirements of the California DMV.

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by the employee to successfully perform the essential duties and responsibilities of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

This position is set in a quiet, office environment.  The position is generally regarded as light work.  Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.  While performing the duties of this job, the employee may be required to alternately stand, walk, sit, reach with arms, talk or hear and use hands to write, type, and handle or feel objects, tools or controls.  The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Employee must possess the ability to read, write, perform basic math functions, understand basic communication and instructions, carry out instructions, complete basic problem-solving and analyzing information, and make independent decisions within the scope of responsibility.

EEO Statement

Provident Savings Bank, F.S.B. (“Provident” or “Bank”), is an Equal Opportunity Employer and makes employment decisions on the basis of merit.  We want to have the best available persons in every job.  Provident policy prohibits unlawful discrimination based on race, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex (including pregnancy, childbirth, lactation requirements, or related medical condition), genetic information, sexual orientation, military or veteran status or any other consideration made unlawful by Federal, State, or local laws.  This policy has the support of the highest levels of management.  Provident Savings Bank, F.S.B. is an “at will” employer.

Pay Range

Starting Pay Rate: $30.00 per hour

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls.  The actual pay offer will take into account a wide range of factors.

NO PHONE CALLS PLEASE

EOE M/F/D/V