Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Plans and executes operations at their assigned facility/service center to ensure all operations are conducted in a safe, compliant and efficient manner consistent with the Company’s established objectives, policies and procedures. Ensures projects, initiatives, and processes conform to established policies, objectives and initiatives, and are in compliance with federal, state and local regulations. Manages resources to accomplish identified priorities and performs the following duties personally or through subordinate supervisors. Performs other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage the facility/service center according to budget by managing expenses, labor utilization, equipment expenses, facilities, etc.
Hire and train quality personnel for the benefit of the business unit and the Company. Provide ongoing development and management oversight in personnel reviews, disciplinary actions, separations, etc.
Ensure that all employees maintain a safe workplace by following all health & safety procedures and protocols. Work closely with Corporate H&S on ongoing health & safety programs and incident investigations as well as promoting a culture of safe work practices within the business unit.
Ensure that all facilities and equipment meet compliance standards related to DOT, maintenance and safety.
Strive to meet and exceed the budgeted revenue goals by developing customer relationships, assuring customer satisfaction with project follow up and developing strategies with Sales resources.
Develop branch quotes and provide oversight and review for all quotes generated within the business unit.
Ensure that project scopes have integrity, customer quotations are accurate and are returned in a timely manner and that job margins are in line with quoted margins.
Ensure quotes are accurate and invoicing is completed in a timely manner.
Works with governmental and regulatory agencies and maintains community relations.
Develops and monitor applicable metrics to measure operational objectives.
Performs other, related duties as assigned. These are duties may not be specifically listed in this description, but which are within the general nature typically associated with the employee’s level of work.
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