Branch Service Manager jobs in Berkeley, CA

Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Branch Manager
  • Hertz Local Edition
  • Oakland, CA FULL_TIME
  • Bloom into a new career with Hertz!

    The Branch Manager II represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.

    • Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
    • Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
    • Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
    • Handle or assist in the resolution of customer service issues
    • Ensure a high level of customer service is maintained at or above the area goals
    • Coach all staff and empower staff to engage in problem resolution and customer relations
    • Be active in attending/hosting outside sales meetings or events to promote the company and branch location
    • Continue to increase the market penetration of the branch and increase revenue
    • Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
    • Actively participate in the training, coaching, and mentoring of all Branch staff
    • Complete performance reviews with all Branch staff discuss strengths and development opportunities
    • Hold weekly staff meetings to keep employees motivated and informed of business operations
    • Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
    • Maintain an environment of positive employee relations
    • Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
    • Shift hours may vary depending upon business need.

     

    Educational Background:

    High School Diploma or GED required

     

    Professional Experience:

    Previous management experience in a fast-paced environment
    Experience in car rental, hospitality, or tourism a plus
    Result orientation with demonstrated history of success
    Demonstrated ability to direct and motivate teams
    Proficiency in Technology

     

    Knowledge:

    • Financial and business acumen
    • Customer service resolution practices
    • Excellent communication techniques
    • Sales Management/Coaching ability
    • Labor & Employment laws
    • Operations Management
    • Project Management
    • Analysis and report modeling understanding

     

    Skills:

    • Highly organized.
    • Ability to interface with multi-faceted, cross-functional teams
    • Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
    • Strong Time Management skills
    • Customer service aptitude - Ability to address and resolve customer service issues
    • Flexible and able to adapt to changes
    • Excellent oral and written communication skills
  • 21 Days Ago

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Branch Manager
  • Foundation Building Materials
  • San Leandro, CA FULL_TIME
  • Branch Managers are a dynamic group of individuals that are capable of multi-tasking while successfully maintaining the highest level of customer satisfaction to both external and internal customers. ...
  • 21 Days Ago

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Branch Manager
  • Sherwin
  • Oakland, CA FULL_TIME
  • The Branch Manager is responsible for overseeing the daily operations of their commercial paint branch, making sure it runs smoothly and effectively. Their duties include managing, developing, and mot...
  • 1 Day Ago

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Branch Manager
  • Platt
  • Richmond, CA FULL_TIME
  • The Branch Manager position will be based in our Richmond, CA location! For the state of California only, the pay range is $70,000 - $85,000, depending upon qualifications, experience, and other consi...
  • 6 Days Ago

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Branch Manager
  • Restaurant Depot | Restaurant Depot
  • Oakland, CA FULL_TIME
  • From $41.55 - $43.63 Position Title: Branch Manager Department: Management Supervisor:Regional Manager FLSA: Exempt Position Summary: Ensure efficient operation of the Branch to ensure customer satisf...
  • 9 Days Ago

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Manager. Branch
  • Daikin Comfort Technologies
  • San Leandro, CA OTHER
  • Overview MANAGER, BRANCH The Opportunity Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our Branch Manager position located at our San Leandro, Califo...
  • 14 Days Ago

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0 Branch Service Manager jobs found in Berkeley, CA area

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Manager, Customer Experience Trainee
  • TD Bank Group
  • Richmond, CA
  • We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a d...
  • 3/28/2024 12:00:00 AM

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Customer Service Tech 1
  • Agiliti Health
  • Hayward, CA
  • **Job Description:** **Who We Are** Agiliti is a nationwide company of passionate medical equipment management experts w...
  • 3/28/2024 12:00:00 AM

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Chef / Nutrition Services Coordinator
  • City of Menlo Park
  • Menlo Park, CA
  • Job Description Job Description The City of Menlo Park is seeking a full-time Chef / Nutrition Services Coordinator. Thi...
  • 3/28/2024 12:00:00 AM

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Universal Banker - Universal Member Service Representative
  • Self Help
  • Vallejo, CA
  • ** Universal Banker - Universal Member Service Representative** **Job Category****:** Branch **Requisition Number****:**...
  • 3/27/2024 12:00:00 AM

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Sr Customer Service Rep
  • Genuine Parts Company
  • Hayward, CA
  • SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Bedrosians
  • South San Francisco, CA
  • * 11-Feb-2022 to 12-Apr-2022 (PST) * South San Francisco, CA, USA * Hourly * Full Time *Medical, Dental, and Vision Bene...
  • 3/27/2024 12:00:00 AM

C
Customer Service Associate
  • Capfed
  • Oakland, CA
  • ** Customer Service Associate** **Job Category****:** Retail Operations **Requisition Number****:** CUSTO003093 Showing ...
  • 3/25/2024 12:00:00 AM

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Administrative Customer Service Representative
  • Clark Pest Control, Inc.
  • Livermore, CA
  • ** Administrative Customer Service Representative** **Job Category****:** Administrative **Supervisor****:** Wayne Shuff...
  • 3/25/2024 12:00:00 AM

Berkeley (/ˈbɜːrkli/ BURK-lee) is a city on the east shore of San Francisco Bay in northern Alameda County, California. It is named after the 18th-century Irish bishop and philosopher George Berkeley. It borders the cities of Oakland and Emeryville to the south and the city of Albany and the unincorporated community of Kensington to the north. Its eastern border with Contra Costa County generally follows the ridge of the Berkeley Hills. The 2010 census recorded a population of 112,580. Berkeley is home to the oldest campus in the University of California system, the University of California, B...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Manager jobs
$55,861 to $72,011
Berkeley, California area prices
were up 4.5% from a year ago

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