Branch Review Team Lead jobs in El Cajon, CA

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Responsible for high-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client's business.

The Client Programs Manager coordinates with clients and internal teams during implementation and ongoing delivery of WCS Service Operations solutions (processing of medical bills).

• Drives client satisfaction, client communication, and contributes to the overall management of the client relationship in partnership with Client Services Management.
• Works with internal teams to execute on contract terms and conditions and to ensure on-time delivery of projects that support our clients' business.
• Implements and processes client changes to programs.
• Prepares and delivers standard and ad hoc reporting and researches and troubleshoots client concerns and issues.
• Act as a liaison between the External Client teams and Service Operations
• Actively contribute to the continuous improvement and enhancement of internal processes and infrastructure by designing and delivering new reports, suggesting and implementing improvements to existing tools and processes, and relaying and implementing customer suggestions for process change.
• May travel to customer sites to participate in process improvement analysis or present recommendations and solutions.
• Report proactively on account changes, problems or issues to ensure that Mitchell meets customer support agreements.
• Resolve customer inquiries of complaints quickly, effectively and with the highest quality.
• Coordinate with clients and internal teams during delivery of an outsourced solution.

• College degree or High school diploma 2-4 years of industry
• Worker's compensation or Auto Casualty bill review experience preferred
• Ability to present and interpret data to customers
• Intermediate skills in Microsoft Office (Word, Excel and PowerPoint)
• Strong grammar and business writing skills for documentation and customer communication

PI240115497