Branch Review Specialist jobs in Tallahassee, FL

Requisition No: 828666 

Agency: Business and Professional Regulations

Working Title: OPERATIONS REVIEW SPECIALIST - 79000834

 Pay Plan: Career Service

Position Number: 79000834 

Salary:  $1,742.64 Biweekly 

Posting Closing Date: 05/06/2024 

Total Compensation Estimator Tool

DIVISION OF ALCOHOLIC BEVERAGES & TOBACCO
Operations Review Specialist
Position Number: 79000834
Hiring Salary Range: $1,742.64 Biweekly

**Internal DBPR Announcement**

Our Organization and Mission:

The Florida Division of Alcoholic Beverages and Tobacco licenses the manufacture, distribution, sale, and service of alcoholic beverage and tobacco products in Florida, including receipt and processing of license applications; collection and auditing of taxes and fees paid by licensees; and enforcement of the laws and regulation of the alcoholic beverage and tobacco industries, pursuant to Chapters 210, 561-565, 567-569, Florida Statutes. The division's three bureaus - Licensing, Auditing and Enforcement - comprise a team of approximately 330 personnel fulfilling the regulatory obligations of the division throughout the state.

The Work You Will Do:

The Operations Review Specialist is a professional position assigned to the Office of the Director of the Division of Alcoholic Beverages & Tobacco in Tallahassee.  This position is assigned to a unit consisting of three full-time positions, as well as assists the Division’s Legal Counsel as part of the rule development process.  The selected candidate will be required to perform the following job expectations:

•           Coordinates all aspects of license discipline case processing and tracking.  This includes managing license denial cases and disciplinary actions issued to licensees, maintaining information about the current status for all open administrative cases and ensuring district personnel are kept up to date on each case.  Provides case status information to division legal personnel, as well as the presiding hearing officer.  Coordinates filing documents with the Agency Clerk’s Office.  Distributes and arranges the service of final orders.  Uses technical and legal writing skills to open, close and amend final orders relating to administrative case files.  Establishes timetables and criteria for input and removal of critical data base information relating to administrative cases.  Certifies processing of final orders, consent orders and amended orders.  Assists with administrative tasks, correspondence, and requests for information about administrative cases.  Issues the final orders submitted by division personnel. 

•           Compiles, research, and prepares responses to internal and external customers.

•           Maintains direct communication and answers requests for information from the Bureaus of Licensing, Auditing and Enforcement concerning any pending administrative cases.

•           Develops and improves case processes using current technology.

•           Coordinates implementation of new and revised laws, rules, policies and procedures.

•           Provides training to division team members relating to administrative cases, as well as any statutory, regulatory, or policy changes.

•           Assists the Division’s Legal Counsel as part of the rule making process.

•           Assists in the rule promulgation process for the adoption of the Division’s rules and forms.

Your Specific Responsibilities:

Please refer to the above section titled “the work you will do.”

Knowledge, Skills, and Abilities:

• Knowledge of administrative case filing principles and practices.
• Knowledge of office procedures and practices.
• Knowledge of the methods of data collection.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of computer software applications.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to collect, evaluate and analyze data relating to administrative cases.
• Ability to assist the Division’s Legal Counsel with the Rule making process.
• Ability to observe, receive and obtain information needed from all relevant sources.
• Ability to prepare correspondence and administrative reports.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively verbally and in writing.
• Ability to employ active listening skills.
• Ability to establish and maintain constructive and cooperative working relationships with others.

Minimum Requirements: 

• Must be a current employee of the Department of Business and Professional Regulation.
• Must have a minimum of five years of successful customer service experience in person, over the telephone and by written communication.
• Must have a strong employment background where Microsoft Office programs including Word, Excel, and Power Point are used on a daily basis for a minimum of three years.
• Must be proficient in the use of Versa and OnBase programs.

Preferred:

• Experience working in an environment that requires attention to detail and consideration of confidential or sensitive information and records.
• Demonstrated record of strong verbal and written communication skills.
• Past work experience in an area where the employee works independently.
• Strong knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

The Benefits of Working for the State of Florida:

 “Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

**Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.**

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
 
NOTE: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
 
Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.
 

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.