Branch Review Specialist jobs in Provo, UT

Overview

One Trajector. One Mission.

Trajector is where purpose meets progress. We specialize in developing medical evidence that becomes the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,500 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.

Job Overview

Trajector is seeking to bring new talent into our Case Management Department. This position is primarily responsible for assisting clients in making sure they get the Social Security Disability and Supplemental Security Income benefits they deserve. You will handle a client's claim from the time they file an application for benefits with Social Security until a hearing is requested with an Administrative Law Judge. The position requires skill in organizing, attention to detail, efficiency, effective time management, and solid verbal communication. This full-time position will report to the Team Leader and is remote. The role is based out of our office in American Fork, Utah with a schedule of Monday - Friday, 8am-5pm MST. 

About Our Perks, Compensation, & Benefits

• Compensation range $13.00 - $15.00 per hour.
• Medical, dental, vision, 401k program, and MORE.
• Paid time off, including seven federal holidays plus two flex holidays for DEI.
• Joining a rapidly growing organization.

Responsibilities

• Filing appeals on client's disability claims.
• Acting as a liaison between the Social Security Administration (SSA) and clients.
• Collecting additional information from clients including medical treatment, employment information, and contact information to include in disability claim.
• Educating clients with respect to claims' progress, deadlines, and needed information.
• Assisting clients in completing needed paperwork and submitting to SSA.
• Communicating with clients by phone, email, or text to provide information about claim, obtain details of complaints, and to request clients provide needed information to the Social Security Administration (SSA).
• Keeping records of interactions with clients and SSA offices including details of inquiries, complaints, comments, and actions taken.
• Reviewing correspondence from client (letters, emails, texts, VMs) to determine information that is relevant to claim that needs to be shared with SSA.
• Communicating with SSA offices by phone and fax to provide information about claim and obtain information regarding the claim including information SSA needs from client.
• Checking to ensure client complaints are fully resolved or given to appropriate supervisors for further inquiry.
• Recommending improvements in company service to increase efficiency and prevent future problems.
• Actively engage in continued training.
• Respond quickly and effectively to changes in procedure.
• Maintain high standards of accuracy in all tasks.
• Follow policies contained in Employee Handbook.
• Complete other tasks as requested by team leader or department management.

Qualifications

• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school Diploma or Equivalent.
• One year of office experience.
• Intermediate MS Office and other office equipment.
• Excellent communication skills with the ability to resolve client concerns ranging from routine to urgent.
• Attention to detail and accuracy.
• Organizational skills with the ability to multi-task.
• Ability to work independently and complete tasks in a timely manner.
• Minimum internet speed of 25 Download/10 Upload.

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.