Branch Office Manager jobs in Westfield, MA

Branch Office Manager manages all aspects of the onsite branch office. Collects and analyzes data for the project and makes the development strategy. Being a Branch Office Manager provides technical support for the marketing staff. Evaluates the scope of the engineering or architecture project and provides recommendations for improvement. Additionally, Branch Office Manager may provide guidance on more complex issues. Requires a bachelor's degree. Typically reports to a director. The Branch Office Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Branch Office Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Assistant Branch Manager/Ops, Main Office, Florence MA
  • Florence Bank
  • Florence, MA FULL_TIME
  • Are you looking for an employer that provides 5 weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all!

    • In the past year, we have promoted over 18% of our employees.
    • Our overall average tenure is 9.75 years.
    • More than 16% of our employees have worked at the Bank for over 20 years.

     At Florence Bank, we offer:

    • Competitive salary
    • Generous paid time off
    • 12 paid holidays
    • Dynamic work culture
    • Fun work environment
    • Weekly pay schedule
    • Medical, dental and life insurance upon hire
    • 401K plan with dollar-for-dollar match
    • Profit sharing bonus after two full calendar years of employment
    • Robust wellness program with monetary incentives
    • $5,000 tuition reimbursement each calendar year

    We are currently seeking candidates to join our exceptional team for the following position:

    Job Title: Assistant Branch Manager/Operations
    Location: Main Office, Florence MA 

    Position Summary: Manages all aspects of the Main Office teller line, drive-up branch, and safe deposit box area, including scheduling, to ensure quality customer service is provided. Manages, coaches, and provides performance feedback to teller staff to ensure effective performance, excellent service, and strong employee engagement. Interacts with customers to process teller transactions and open new accounts and/or maintain all types of Bank deposit products and services, while demonstrating exceptional customer service. 

    Essential Functions:

    1. Consistently provides superior professional service to internal and external customers, following the standards of the Customer Impressions program.
    2. Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
    3. Implements and manages compliance with security and Branch Internal Controls.
    4. Manages completion of monthly audits and reports.
    5. Approves policy exceptions and addresses customer complaints.
    6. Assists tellers with unusual transactions and balancing issues.
    7. Manages schedule for the teller line and drive-up branch while managing to minimal overtime.
    8. Manages vault/TCR inventory, ATM settlement, night depository, security of all negotiable instruments, and processes foreign currency.
    9. Effectively performs in the area of employee management and development through conducting regular one on one and staff meetings; monitoring staffing levels; demonstrating strong communication, coaching, and training of staff; conducting performance evaluations; focusing on staff development; and ensuring employee engagement.
    10. Performs a variety of customer service-related services, such as:  Account maintenance and card requests; answering and assisting with incoming phone calls; assisting customers in sending or receiving FRB wires.
    11. scheduling, guidance, and advice to subordinates, as necessary; and resolving routine personnel problems. Monitors the purchasing of supplies.
    12. Consistently aids in the business development efforts of the branch.
    13. Provides assistance to the adherence and management of all internal controls and security measures to ensure compliance with Bank policies and procedures.
    14. Makes referrals for other services, i.e. commercial lending, financial services, cash management, merchant services, and payroll.
    15. Responsible for complete understanding and implementation of BSA requirements and related policies and procedures.

     Other Responsibilities:  Assumes additional responsibilities, as requested.

     Education, Experience, and Skills Required:

    The following skills, experience, or background are necessary (with or without accommodation) for this position.

    1. High school diploma or GED, plus CFT or additional college courses.
    2. Two (2) to four (4) years of teller experience, with demonstrated leadership and supervisory skills.
    3. Teller Supervisor experience preferred.
    4. Proven ability to meet deadlines.
    5. Excellent communication and interpersonal skills.
    6. Proven ability to perform multiple tasks, prioritize duties, and delegate.

    Physical Demands/Conditions Requirements:

    • General office environment.
    • Frequent use of computer.


    Florence Bank is an Equal Opportunity Employer; Veterans, disabled, diverse candidates are encouraged to apply.  

  • 3 Days Ago

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Branch Office Administrator
  • Edward Jones
  • Greenfield, MA FULL_TIME
  • At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have loca...
  • 7 Days Ago

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Branch Manager
  • bankESB
  • Amherst, MA FULL_TIME
  • OVERVIEW: Guided by our Core Values, the Branch Manager will be responsible for the achievement of goals, customer service, operations, and team development in their respective branch, and contributin...
  • Just Posted

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Branch Manager
  • SavATree
  • Belchertown, MA FULL_TIME
  • Job Summary The Branch Manager is ultimately accountable for the day to day performance and overall profitability of their branch. The management of the sales process and team, coordination of operati...
  • 2 Days Ago

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Branch Manager
  • Pioneer Valley Credit Union
  • Springfield, MA FULL_TIME
  • At Pioneer Valley Credit Union, we create an environment where open communication and mutual respect are valued. As we continue to advance in introducing new technologies to our members to satisfy the...
  • 3 Days Ago

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Branch Manager - Westfield Branch (Metro West)
  • JPMC Candidate Experience page
  • Westfield, MA FULL_TIME
  • We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and ...
  • 1 Month Ago

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0 Branch Office Manager jobs found in Westfield, MA area

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Accounting & Finance Administrative Specialist
  • YMCA OF GREATER SPRINGFIELD INC
  • Springfield, MA
  • Job Description Job Description POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charita...
  • 3/28/2024 12:00:00 AM

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Part Time UNIVERSAL AGENT FLOAT
  • Freedom Credit Union
  • Springfield, MA
  • Job Type Part-time Description Primary Summary: This position is the Member Ambassador for the financial institution wit...
  • 3/28/2024 12:00:00 AM

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National Sales Manager
  • Travis Perkins Group
  • Northampton, MA
  • You are here: > > National Sales Manager * **National Sales Manager** * Business: Travis Perkins * Sector: Sales & Opera...
  • 3/28/2024 12:00:00 AM

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Office Supervisor
  • State of Connecticut
  • Hartford, CT
  • Introduction Are you looking to utilize your skills and make a difference? Are you ready to take that next step in your ...
  • 3/27/2024 12:00:00 AM

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Senior Deposit Operations Associate/ACH Specialist
  • Westfield Bank
  • Westfield, MA
  • Position: Senior Deposit Operations Associate/ACH Specialist Department: Operations Job Status: Full Time FLSA Status: N...
  • 3/26/2024 12:00:00 AM

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Assistant Branch Manager/Business Specialist
  • Westfieldbank
  • Springfield, MA
  • Description **Position:** Assistant Manager/Business Specialist **Department:** Retail Banking **Job Status:** Full Time...
  • 3/26/2024 12:00:00 AM

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Healthcare Advocate
  • State of Connecticut
  • Hartford, CT
  • Introduction Are you an experienced public advocate who is skilled in consumer-focused policy advocacy? We invite you to...
  • 3/25/2024 12:00:00 AM

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Rehabilitation Therapist 1 (Music) (34 Hour)
  • State of Connecticut, Department of Administrative Services
  • East Windsor, CT
  • Rehabilitation Therapist 1 (Music) (34 Hour) Office/On-site Recruitment # 240227-6892HC-001 Location East Windsor, CT Da...
  • 3/24/2024 12:00:00 AM

Westfield is located at 42°7′46″N 72°44′46″W / 42.12944°N 72.74611°W / 42.12944; -72.74611 (42.129492, −72.745986). It is bordered on the north by Southampton, on the northeast by Holyoke, on the east by West Springfield, on the southeast by Agawam, on the south by Southwick, on the southwest by Granville, on the west by Russell, and on the northwest by Montgomery. Westfield is split into the "South Side" and the "North Side" by the Westfield River, and the northwestern section of town is known as Wyben. According to the United States Census Bureau, the city has a total area of 47.4 square ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Office Manager jobs
$149,812 to $176,611
Westfield, Massachusetts area prices
were up 1.6% from a year ago

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