Branch Office Manager jobs in Springfield, MA

• In the past year, we have promoted over 18% of our employees.
• Our overall average tenure is 9.75 years.
• More than 16% of our employees have worked at the Bank for over 20 years.

 At Florence Bank, we offer:

• Competitive salary
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

We are currently seeking candidates to join our exceptional team for the following position:

Job Title: Assistant Branch Manager/Operations
Location: Main Office, Florence MA 

Position Summary: Manages all aspects of the Main Office teller line, drive-up branch, and safe deposit box area, including scheduling, to ensure quality customer service is provided. Manages, coaches, and provides performance feedback to teller staff to ensure effective performance, excellent service, and strong employee engagement. Interacts with customers to process teller transactions and open new accounts and/or maintain all types of Bank deposit products and services, while demonstrating exceptional customer service. 

Essential Functions:

1. Consistently provides superior professional service to internal and external customers, following the standards of the Customer Impressions program.
2. Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
3. Implements and manages compliance with security and Branch Internal Controls.
4. Manages completion of monthly audits and reports.
5. Approves policy exceptions and addresses customer complaints.
6. Assists tellers with unusual transactions and balancing issues.
7. Manages schedule for the teller line and drive-up branch while managing to minimal overtime.
8. Manages vault/TCR inventory, ATM settlement, night depository, security of all negotiable instruments, and processes foreign currency.
9. Effectively performs in the area of employee management and development through conducting regular one on one and staff meetings; monitoring staffing levels; demonstrating strong communication, coaching, and training of staff; conducting performance evaluations; focusing on staff development; and ensuring employee engagement.
10. Performs a variety of customer service-related services, such as:  Account maintenance and card requests; answering and assisting with incoming phone calls; assisting customers in sending or receiving FRB wires.
11. scheduling, guidance, and advice to subordinates, as necessary; and resolving routine personnel problems. Monitors the purchasing of supplies.
12. Consistently aids in the business development efforts of the branch.
13. Provides assistance to the adherence and management of all internal controls and security measures to ensure compliance with Bank policies and procedures.
14. Makes referrals for other services, i.e. commercial lending, financial services, cash management, merchant services, and payroll.
15. Responsible for complete understanding and implementation of BSA requirements and related policies and procedures.

 Other Responsibilities:  Assumes additional responsibilities, as requested.

 Education, Experience, and Skills Required:

The following skills, experience, or background are necessary (with or without accommodation) for this position.

1. High school diploma or GED, plus CFT or additional college courses.
2. Two (2) to four (4) years of teller experience, with demonstrated leadership and supervisory skills.
3. Teller Supervisor experience preferred.
4. Proven ability to meet deadlines.
5. Excellent communication and interpersonal skills.
6. Proven ability to perform multiple tasks, prioritize duties, and delegate.

Physical Demands/Conditions Requirements:

• General office environment.
• Frequent use of computer.