Branch Office Manager jobs in Holyoke, MA

At Pioneer Valley Credit Union, we create an environment where open communication and mutual respect are valued. As we continue to advance in introducing new technologies to our members to satisfy their financial needs and offer the modern conveniences for today’s discerning consumer; we continue to embrace the warm interaction for which credit unions are founded. Our employees are committed to a strong set of values and member service philosophy, dating back to the opening of our doors in 1923.

Our competitive and generous benefits include paid vacation and sick leave, medical, vision and dental benefits, short-term and long-term disability coverage, company paid life insurance, 401K with match, paid holidays and a family-friendly environment. Our total compensation and total benefits are highly competitive within the industry.

We strive to add value to our member’s lives by providing them with fast, easy and convenient service. The Credit Union Philosophy of “People Helping People” is and will always be our main priority.

Job Title: Branch Manager Job Status: Full Time – Salary Exempt

Consider this opportunity if; You are interested in joining an organization that is excited about what the future holds, You are a leader that enjoys motivating and mentoring their team members, If supporting your local communities is important to you.

The primary function of the Branch Manager is to oversee the operation of all branches providing guidance and leadership to their team, ensuring adequate scheduling of staff to maintain appropriate service levels, and maintaining compliance to regulations, standards, and laws. The Branch Manager oversees the coaching and development of employees, to promote a sales and service culture while driving the financial services staff toward achieving strategic goals.

Here are some highlights of this position:

· Ensures quality service in all member interactions.

· Supervise, schedule, and direct the general activities of the Member Services employees.

· Maintains a positive work environment that is respectful and professional towards members, co-workers, supervisors, vendors, visitors.

· Branch Promotions.

· Maintains complete confidentiality of member, employee, and Credit Union information.

· Works within industry laws and regulations and ensures the safety and soundness of the Credit Union in all transactions and interactions.

· Monitors identity theft, red flags, and fraud.

· Support Branch Activities as needed.

· Participate In Initiatives to grow the Credit Union Membership

· Coach, train and develop employees.

· Track and Review Employee Performance Management.

· Foster a sales and service culture.

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Knowledge, skills, and experience required:

· Two-year business degree or related field, or the equivalent combination of education and experience is preferred, high school diploma or GED is required.

· Proficiency with computer software applications is required including MS Office Suite and lending and credit rating software.

· Position requires 7 years of experience in a bank or credit union environment in cash handling, member service, and/or consumer loan functions.

· Position requires 2 years of leadership experience in a financial institution.

· Professional, well-developed interpersonal and communication skills are essential for projecting a positive image as a Branch Manager at PVFCU with executive management, employees, members, sponsors, vendors, visitors, etc.

· The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.

· Work requires thorough knowledge of all credit union products and services, knowledge of external rules and regulations in cash-handling, deposit and lending products, including Bank Secrecy Act Laws, OFAC, FACT Act, etc. and experience with electronic delivery channels.

· Position requires the ability to read, analyze, and interpret reports, procedures, and regulations; ability to respond professionally to varied inquiries or complaints from members and vendors; and ability to effectively communicate, negotiate, and present information to members and staff.

· Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest) are required.

· Position requires the ability to work on a keyboard, sit or stand for prolonged periods of time, and communicate orally and in writing with members, staff, management, vendors, etc.

· Ability to wear a headset if the position requires it.

· Ability to function as a Notary Public.

· Ability to meet NMLS requirements.

Pioneer Valley Credit Union is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.

Please send resumes to HumanResources@pvcu.org

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Springfield, MA 01104: Relocate before starting work (Required)

Work Location: In person