Branch Office Manager jobs in Battle Creek, MI

Branch Office Manager manages all aspects of the onsite branch office. Collects and analyzes data for the project and makes the development strategy. Being a Branch Office Manager provides technical support for the marketing staff. Evaluates the scope of the engineering or architecture project and provides recommendations for improvement. Additionally, Branch Office Manager may provide guidance on more complex issues. Requires a bachelor's degree. Typically reports to a director. The Branch Office Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Branch Office Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Branch Manager II - Main Office
  • Arbor Financial Credit Union
  • Kalamazoo, MI FULL_TIME
  • Description

    Job Title: Branch Manager II

    FLSA: Exempt
    Function: Operations
    Reports To: Director of Member Experience


    Purpose: 

    Responsible for the member experience which drives the growth of the branch and the credit union. Interview, hire, coach, train, develop staff members. Establish, promote, manage, and monitor strategic growth goals. Responsible for branch profitability through service to members; account and deposit growth; consumer, mortgage, and commercial lending cross-sales/application and closing processes. Responsible for cash management of office vault, cash recyclers, and ATMs. Responsible for staff, member, and branch safety and security, collaborating with security and alarm vendors. Represent Arbor when working with law enforcement, attorneys, and others on matters of fraud, unethical member behavior, and other legal matters. Contribute to the credit union’s growth through active involvement and engagement within the communities served. 


    Responsibilities:

    • Lead by example by consciously choosing how your actions impact others
    • Promote a positive professional image of one’s self and the credit union
    • Act as a mentor and peer coach to branch managers, offer experience level coaching and training to increase leadership knowledge, while promoting the Operations team’s goals and decisions. 
    • Provide next level support in decision making, wire approvals, and problem resolution
    • Conduct all branch team challenges focusing on “Making banking easier”, and Top of Wallet
    • Initiate moral boosting in-branch activities to enhance staff engagement and overall fun
    • Exemplify the credit union’s core values, service promise, and World Standard service expectations
    • Propose new ways to “Make Banking Easier” for members, by researching and investigating new products, services, and efficiencies in member processes 
    • Demonstrate active engagement in business and community groups to promote and grow the credit union while raising community awareness and increasing market share 
    • Promote and demonstrate engagement in credit union initiatives and activities 
    • Coach and encourage to foster a supportive work environment
    • Responsible for various regular and periodic performance observations, and scheduling of necessary training and development 
    • Train and coach appropriate team members on conducting and recording various performance observations (including, but not limited to Perfect Hour, NAO, etc.) 
    • Support staff to understand and follow current and new policies and procedures, and to conduct staff meetings and facilitate staff training 
    • Manage staff compliance and other training schedules within federal and state regulations, and within required timeframes
    • Serve as advocate; encourage staff career development by promoting and coordinating continued education
    • Coach and hold staff accountable to take proactive ownership of all members they assist, serving as his/her primary contact, finding answers and solutions, serving as the member’s advocate, proactively communicating with the member throughout the lending process
    • Educate staff on how to refer beneficial Arbor products and services to help members save time and money, including analyzing credit bureau reports to look for further opportunities
    • Train and expect staff to use Arbor products and services themselves, as an example to members on how to help make banking easier
    • Ensure branch staff maintains an up-to-date and comprehensive knowledge of the credit union’s products and services
    • Provide the expectation that phone calls are answered promptly and professionally, using the warm hand-over when transferring phone calls
    • Promote and maintain a confidential work environment to protect member and credit union information 
    • Supervise maintenance of branch grounds, building repairs and upgrades; investigate and recommend purchase of equipment and service contracts
    • Ensure branch cash levels and the balancing of the branch and front-line staff are completed accurately and within stated guidelines
    • Ensure that all internal/external audit and compliance procedures are followed
    • Create, manage, and monitor branch plan(s) to meet and/or exceed individual and departmental goals 
    • Oversee, schedule, and coordination of branch and teller audits
    • Prepare, implement, and supervise the branch budget 
    • Manage the personnel process for branch staff, including documentation, implementation of corrective action plans as necessary, 
    • Prepare quarterly and annual staff reviews (Growth/development meetings, annual appraisal)
    • Hold staff accountable to the attendance policy, including timely arrival to and from work, lunch, and meetings. 
    • Ensure the branch complies with all credit union policies, procedures, and requirements in addition to all applicable state and federal laws and regulations
    • Require each team members complies with the Bank Secrecy Act, OFAC, and USA PATRIOT Act including accurate completion of Currency Transaction Report and Monetary Instrument Log, reporting of suspicious activities to a supervisor, Customer Identification Program (CIP) for new members, accurate completion of new account activity profile, and identifying elevated risk accounts at account opening
    • Complete assigned projects related to the annual strategic plan in a timely manner
    • Perform all duties to maintain proper running of the branch, including but not limited to, teller, personal banker, and assistant branch manager duties
    • Perform all other duties as assigned


    Requirements

     Education and Experience:

    • College degree or equivalent experience required
    • Three to five years of experience in a similar or related field
    • Service/Sales experience required
    • Cash handling experience 
    • Financial services industry experience 

    Skills, Abilities, and other Requirements: 

    • Strong work ethic
    • Strong desire for collaboratively servicing others
    • Strong computer and application skills
    • Strong verbal and written communication and grammar skills
    • Ability to be bonded required
    • Ability to successfully organize, prioritize, and manage multiple responsibilities 
    • Ability to keep up with a busy workflow
    • Ability to sit/stand for long periods of time
    • Ability to perform repetitive tasks
    • Occasional travel to offsite locations may be required
    • Team player with a positive attitude and flexibility
    • Professional demeanor and personal accountability
  • 13 Days Ago

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Branch Office Administrator
  • Edward Jones
  • Portage, MI FULL_TIME
  • Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the...
  • 19 Days Ago

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Branch Office Administrator
  • Edward Jones
  • Battle Creek, MI FULL_TIME
  • Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the...
  • Just Posted

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Branch Manager
  • BlueOx Credit Union
  • Battle Creek, MI FULL_TIME
  • Description Join our team and make a positive impact! Experience the BlueOx culture and enjoy a professional, fun, and rewarding career. We pay and reward for knowledge, expertise, integrity, and dyna...
  • 7 Days Ago

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Branch Manager
  • Crystal Valley
  • Kalamazoo, MI FULL_TIME
  • Relocation (Come Live in Indiana!) We have openings in Elkhart, IN. Indiana sits 18% below the national average for cost of living! The median home price is 24% cheaper than the national median. We wi...
  • 12 Days Ago

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Branch Manager
  • Dasco HME LLC
  • Kalamazoo, MI FULL_TIME
  • DescriptionDASCO is growing! Voted one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000...
  • 1 Month Ago

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0 Branch Office Manager jobs found in Battle Creek, MI area

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Branch Sales & Service Manager
  • OMNI Community Credit Union
  • Kalamazoo, MI
  • Job Type Full-time Description We are looking for a full time Branch Sales & Service Manager who values great hours and ...
  • 3/28/2024 12:00:00 AM

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Production Supervisor 2nd Shift
  • EG Workforce Solutions
  • Coldwater, MI
  • Job Description Job Description A great company in Coldwater, MI is adding a Production Supervisor to their 2nd shift! T...
  • 3/28/2024 12:00:00 AM

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Clinical Nurse
  • Department of Defense
  • Battle Creek, MI
  • Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. This position will su...
  • 3/27/2024 12:00:00 AM

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Registered Nurse RN Behavioral Health
  • Elara Caring
  • Kalamazoo, MI
  • At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, e...
  • 3/27/2024 12:00:00 AM

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Supervisory Air Traffic Control Specialist (Operations Supervisor)
  • US Department of Transportation
  • Kalamazoo, MI
  • Summary Serves as a temporary Operations Supervisor in an ATC-8 level terminal facility. Responsible for planning and di...
  • 3/27/2024 12:00:00 AM

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Member Service Rep/Loan Officer
  • Kalsee Credit Union
  • Kalamazoo, MI
  • Job Description Job Description Description: Demonstrated ability to successfully handle all member needs. Enhance the m...
  • 3/25/2024 12:00:00 AM

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Business Development Representative
  • Industry Recruiter
  • Kalamazoo, MI
  • Job Description Job Description Opportunity for talented salesperson seeking next challenge. You have prior success sell...
  • 3/25/2024 12:00:00 AM

Battle Creek is a city in the U.S. state of Michigan, in northwest Calhoun County, at the confluence of the Kalamazoo and Battle Creek rivers. It is the principal city of the Battle Creek, Michigan Metropolitan Statistical Area (MSA), which encompasses all of Calhoun County. As of the 2010 census, the city had a total population of 52,347, while the MSA's population was 136,146. According to the United States Census Bureau, the city has a total area of 43.73 square miles (113.26 km2), of which 42.61 square miles (110.36 km2) is land and 1.12 square miles (2.90 km2) is water, making Battle Cree...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Office Manager jobs
$142,105 to $167,525
Battle Creek, Michigan area prices
were up 1.3% from a year ago

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The job responsibilities of a branch office administrator are more likely to differ from one organization to another, taking into consideration the type of industry and location in which the organization is established.
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