Billing Systems Manager jobs in Tennessee

Open Position: Product Owner, Billing & RCM Applications

Reports to:  Group Product Manager

Location:  Remote; up to 10% travel required.

About Us:

HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes.  Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle.  Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,100 surgery centers, but we’re just getting started and have plans to 10X the value we offer.  However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.

What we’re looking for:

You are inspiring, authentic, intuitive, highly motivated, results-driven, and a fast learner.  You want to work for a company with a positive work culture that is fast-paced and evolving.  You believe that working for a diverse and inclusive organization is best and hold the values of One Team, Inclusion, Transparency, Agility, Empathy, Growth Mindset and Proactivity -- and you’re ready to be an ambassador that exemplifies these qualities.  You are data driven and comfortable with a high-volume workload (“roll up your sleeves” approach) and adept at dealing with a dynamic work setting. 

Responsibilities:

• Become immersed in the company’s existing Agile software development
• Leads product development, strategy, and design from conception through development to market launch
• Conduct research to identify customer needs and market gaps
• Prioritize the implementation of new features, resolving bugs, and manage expectations of timelines
• Recommend present and future product enhancements to improve user experience by determining product specifications and requirements
• Coordinate with the engineering department to deliver functional solutions
• Create support and training documents for internal and external users
• Liaise with the Group Product Manager and Marketing department to ensure proper advertisement and positioning of new products
• Monitor and report on users’ reactions after launching
• Gather product data, including key statistics and user trends
• Obtains product market share by working with sales to develop product sales strategies
• Assess market competition
• Follow-up on output and process in partnership with development lead
• Perform quality assurance checks on products as needed
• Maintain knowledge of how the product(s) is being implemented, trained, sold, marketed to ensure support to the various teams of keeping the product vision intact.
• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Responsible for the definition and delivery of Product usage reporting.
• Assist the Group Product Manager and the VP of Product with project intake, roadmap, staffing plans, and budget.
• Work with the technical and leadership team to ensure all individual projects are appropriately supported and provided to the market in consistent iterations.
• Motivate resources through communication and awareness of project needs and business impacts.
• Develop effective partnerships with corporate functional groups (Software Engineering, Operations, IT, Sales, Training & Implementation, etc.), as well as external customers.
• You will be successful here by:
• Working effectively with cross functional teams to build trusted partnerships.
• Bringing your knowledge and strong experience with building experimentation platforms and infrastructure to scale any beta program. 
• Be able to manage complex project and timelines and provide realistic and stretch timelines to the team.

Qualifications:

Skills/Abilities and Knowledge 

• 5-7 years of healthcare revenue cycle/billing experience
• 3-5 years of product management experience 
• Product innovation and development track record
• Experience drafting Product and Marketing Requirements Documents 
• Experience in gathering and interpreting qualitative product data and consumer feedback 
• Ability to build and maintain strong customer relationships 
• Excellent communication skills and capable of effectively collaborate with cross functional teams 
• Exceptional work ethic and strong time management skills 
• Familiarity with market research and marketing techniques 
• Working experience in virtual meeting platforms 
• Strong understanding of healthcare, particularly in the ASC space is preferred 
• Strong business acumen and sense of urgency to achieve business results 
• Strong ability to communicate complex technical concepts to all levels of an organization to aid in decision-making
• Strong knowledge of development strategies, project management, and business and technical consultancy 
• Strong ability to adapt, learn, and continue to expand in product and system knowledge 

Education:

• BS or MS in Business Administration, Marketing, Computer Science, Software Engineering, or a field tied to healthcare 
• Experience using Agile/Scrum methodology  
• Working knowledge in project management tools such as JIRA and Pendo are preferred 
• Pragmatic Marketing certification preferred but not required
• Experience in a customer facing products/services environment (5 years) 
• Managing complex projects (5 years) 

Team Culture:

• We go beyond the expected.  We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
• We thrive through collaboration.  We invest in our team and take pride in the success of others. 
• We strive to make a positive impact.  We are passionate in our work and leverage our collective creativity and industriousness to make big things happen.
• We sharpen and share our expertise.  We aspire to learn, grow, and share knowledge.
• We love the journey.  We never lose sight of the fact that we’re contributing to building a new model of healthcare delivery.

Perks & Benefits:

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.