Billing Systems Manager manages the daily operations of the billing system. Ensures the operations and associated procedures of billing systems are efficient and effective for billing delivery. Being a Billing Systems Manager develops and implements new billing solutions to improve departmental efficiency and accuracy. Helps develop strategies for system integration of future technology. Additionally, Billing Systems Manager may require a bachelor's degree. Typically reports to a head of a unit/department. The Billing Systems Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Billing Systems Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Hybrid/Remote (Monday-Friday) 8:30am-5:00pm
This position requires 2 days a month regularly in the office. Weekend work will be required in the office for Special Projects and Go Lives.
JH @ Harbor East
1000 Lancaster St
5th Floor
Baltimore, MD 21202
The Epic Systems Development Manager is responsible for overall coordination, status reporting and stability of project oriented work efforts. Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet assigned expectation. Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality and timeline issues appropriately. Coordinates any/all communication efforts to appropriate individuals. Team members will typically be assigned from other IT and business operations departments and functional experts from different areas.
This position has management responsibilities (e.g. hiring, firing, performance management) and completes projects through leadership of others for whom they have line responsibility.
Scope of applications or support may be for a specific application or multiple applications of Epic. Serves as liaison and representative to the Epic and JHM communities, work groups, and committees. Performs task analysis, long term and short term planning, and determining needs of the project and staff. Manages multiple applications through planning, scheduling, assigning, coordinating and reviewing tasks performed by staff.
Responsible for managing the Epic project tasks in particular application area(s). These tasks are moderately complex to highly complex.
Negotiates with clients and vendors to deliver projects and tasks within mutually agreed upon deadlines.
Supervisory Responsibility:
Manages staff performance and all activities for area of responsibility through subordinate staff. Responsible for hiring/terminating, salary planning, performance reviews, promotional recommendations, training/development, staff satisfaction, staff motivation, and disciplining when necessary. Works in conjunction with the business and clinical owners. Exercises autonomy in day-to-day planning and decision making. Creates and sustains highly engaged teams by establishing a positive work environment.
Authority/Decision Making Level:
Negotiate and influence to build consensus with Business Directors/Managers/Staff on how to use the system more effectively and make changes that are beneficial to the requesting client without being detrimental to the other systems/teams. This includes project planning, prioritizations and recommendations on software configuration.
Education:
Baccalaureate degree, in computer science, business or clinical related field or equivalent work experience. Professional certification(s) and/or related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years' experience-for-one year education basis.
Certifications:
May be required to complete and pass certification in assigned Epic application module(s) within 120 days of employment in this role.
Experience:
Preferred Job Qualifications:
Knowledge, Skills, & Abilities (KSA's):
Leadership (includes training and mentoring):
Participates in formal project teams that have JHM wide impact. These include but are not limited to the applications which this manager supports. Provide active, vocal feedback to those groups so that appropriate JHM decisions can be made without revisiting the issues. Network with other system users outside of JHM in appropriate forums (Vendor user groups, WEDI, etc.) to gain knowledge of how specific issues, concerns and problems are handled in other organizations.