Billing Systems Analyst monitors, maintains and verifies the billing system to ensure accurate billing information. Analyzes billing system components after implementation or integration. Being a Billing Systems Analyst ensures the operations and associated procedures of billing systems are efficient and effective for billing delivery. May require a bachelor's degree. Additionally, Billing Systems Analyst typically reports to a supervisor or manager. The Billing Systems Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Billing Systems Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Fiber Billing Help Desk Analyst - billing call center experience Location : Westborough, MA, Westford, MA, Warrington, PA or Charlotte, NC (On-site 4 days / week, WFH Fridays) Role :
We are looking for candidates with billing call center experience, candidates with ticketing system experience, candidates that have experience with mostly inbound calls and emails.
Some outbound calls are required as well. The volume is around 10-15 calls / emails per day. ServiceNow is the ticketing platform and desired, along with Oracle.
This role provides exceptional customer service by resolving billing inquiries and issues for Crown Castle's Fiber customers.
You'll use your communication and problem-solving skills to handle inbound calls and emails, research solutions, and collaborate with internal teams to ensure customer satisfaction.
Responsibilities :
What will catch our eye :
Key Terms :
Fiber Billing, Help Desk Analyst, billing call center, Finance Accounting, ServiceNow, ticketing system #tekcomjobs
Candidates must have current eligibility to work compliantly in the USA, unfortunately no visa sponsorships, transfers, OPT's or C2C can be considered at this time for this opportunity.
Benefits :
Employees (and their families) have a choice of plans to purchase and enroll, including medical / vision, minimum essential coverage and / or dental.
Employees can enroll in our company s 401k plan after meeting the enrollment criteria.
What We Do :
TekCom Resources is a full-service national recruiting firm specializing in providing telecommunications and network infrastructure contractors, employees and project services to businesses.
Our specialization includes telecom network & infrastructure staffing deployments including planning, analysis, design, implementation, operations and maintenance.
Technologies We support :
Wireless : 4G, 5G, LTE, iDAS / oDAS, Small Cell, VoLTE, IOT, Microwave, NOC, BTS (Base stations)
Wireline : Broadband, Fiber, Outside Plant (OSP), CATV, switching (MSC, CO), transport and provisioning
About Us :
Formed by industry veterans in 2005, TekCom Resources is a full-service national recruiting firm specializing in telecommunications and network infrastructure contracting and recruiting.
TekCom Resources, Inc. Has extensive experience supporting clients in building successful teams for high-profile projects with tight timelines and budgets.
Our vast network of industry contacts allows us to find the best talent. Along with our recruiting experience, our staff takes a hands-on approach in assisting hiring managers to achieve their goals and objectives.
Mission :
As technical staffing experts, we are passionate and driven to provide top-notch talent to help our clients achieve their goals.
We are also committed to assisting job seekers in finding the job and career path they have always wanted.
Diversity :
TekCom Resources, Inc. Is a WBENC Certified Women s Business Enterprise.
TekCom Resources, Inc. Is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
In keeping with this commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.
Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact : USAllRecruiters@TekComResources.
Com. We are compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.
Last updated : 2024-04-23
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