Billing Systems Analyst jobs in Petaluma, CA

Application Process

This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Thursday, February 29th.

Please review the position description listed above for full scope of responsibilities and qualifications.

Job Summary

Reporting to the Chief Technology Officer and Information Security Officer (CTO/ISO), the Lead Linux Systems Analyst provides advanced level technical support, implementation and administration of Information Technology's (IT) Linux systems. The incumbent directly oversees and is responsible for performing new system installation, account maintenance and access rights, system security, upgrades and patches, and provides lead work direction, guidance, assistance, and support to other staff as it relates to IT’s Linux systems. The incumbent works with other members of Information Technology to install and maintain server-based applications in order to provide services to the campus community. The incumbent strategically oversees and maintains network-based services such as web, identity management and authentication, and other network-based services supported by IT. The incumbent serves as a subject matter expert to design and implement Linux infrastructure architecture, for on-premises and hosted processing sites. The incumbent evaluates hardware and software requirements for physical and virtual systems, and works with data center staff to ensure the equipment is installed and configured correctly. The incumbent also serves as a primary stakeholder and subject matter expert for disaster recovery assessments, implementation, documentation and routine testing to ensure services are cataloged and restored within established timelines and prioritization.

Key Qualifications

This position requires an advanced and comprehensive knowledge of operating systems, applications, and of the interaction between hardware and system software. The incumbent must have a solid understanding of the interaction of computer hardware, operating system, and the network with the ability to analyze a complex array of symptoms in order to diagnose the cause of system problems and develop working solutions. The incumbent is expected to possess excellent verbal and written communication skills, including the ability to prepare and deliver formal and informal documentation, presentations, and training to a variety of end users. Must possess strong troubleshooting skills, plus the ability to think in a logical and systematic fashion. This knowledge and experience foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, mathematics, or related technical fields, along with a minimum of seven years of extensive knowledge and experience with Linux servers, including five years of progressively responsible experience performing a high level of responsibility for maintaining and safeguarding an enterprise's systems and data. Advanced knowledge of operating system concepts, and of the interaction between hardware and system software and advanced ability to apply that knowledge in a systematic and practical approach to maintaining and enhancing Linux systems required. Advanced ability to analyze a highly-complex array of symptoms in order to diagnose the cause of system problems and advanced ability to systematically work toward a solution to a performance or availability problem when more than one diagnosis is possible required. Advanced understanding of the interaction of computer hardware, operating systems and network with the ability to distinguish a local hardware problem from an operating system problem from an application problem from a network problem required. Experience in shell and/or Perl scripting with the ability to use such tools to automate server related tasks is highly preferred. Demonstrated ability to troubleshoot problems with server applications and to develop working solutions required. Thorough understanding of security "best practices'' for Linux systems required. Demonstrated ability to oversee and manage records and write professional quality documentation required. Thorough understanding of networking and IP, especially as applied to Linux systems and thorough understanding and significant experience with email (SMTP, IMAP, POP, MAPI), and Domain Name System (BIND 9.X is desirable) required. Must possess advanced experience with Apache web servers in a Linux environment, plus knowledge of Drupal. Familiarity with industry standard databases in an enterprise environment, including MySQL, MariaDB, and Oracle. Must have demonstrated experience with setup and provisioning of virtual servers, fiber attached storage and network attached storage. Additional experience programming in Puppet, and the ability to use programming languages such as Perl, Ruby, or Python highly preferred. Advanced proficiency with computers, Google Suite and Microsoft Office Suite (Word, Excel) required. Knowledge of PeopleSoft preferred.

Salary and Benefits

Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $6,686 - $7,500 a month. This is a full time, exempt position, which will lead toward permanent status following the successful completion of a probationary period.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year and a Personal Holiday that may be taken any time during the year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer.

A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page.

For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored.

Supplemental Information

Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. 

The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: https://risk.sonoma.edu/covid-compliance-and-monitoring-office.

CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.

Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas).

Positions are posted for a minimum of 14 calendar days.

For questions related to the application process, please reach out to hr@sonoma.edu. The ADA Coordinator is also available (hraccommodations@sonoma.edu) to assist individuals with disabilities in need of accommodation during the hiring process.

Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/resources/fire-safety. The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu.