Billing Systems Analyst jobs in Hayward, CA

General Job Description:

Under the direct supervision of the Assistant Business Process Manager, this position will be responsible for the timely preparation of accurate costing and billing of service work for service technicians in the Bay Area.  

Typical Duties:

•   Bill all service calls daily. 
•   Process service calls and small project invoicing to ensure accurate costing, proper markups and scope of work and adherence to contractual requirements.  
•   Prepares Billing:  All jobs must be reviewed for completeness, including description of material used, accurate costs and sell prices, equipment serviced and work performed.  Full and accurate descriptions of work performed must be entered for each order prior to invoicing.  Grammar and spelling must be verified and accurate. 
•   Ensure that billing batches are reviewed by management prior to being posted and sent to the customer.  
•   Interface with Service sales personnel to be sure billing is processed accurately and timely.
•   Support sales personnel with needed reports or pertinent information.
•   Monitoring of outstanding work orders:  Using the provided reports, orders that can be billed need to be identified.  Track old service orders to ensure timely billings upon completion of work.
•   Credits and rebills: Credits and rebills may need to be processed for various reasons including previous billing errors, scopes of work covered under warranty or another contract, etc.
•   Maintain customer information including purchase orders. 
•   Mail, email and process on-line billing invoices.
•   Update and maintain database master files.  
•   Any other duties and responsibilities as assigned by the Service Operations Manager.

Position Requirements:

•   1-2 years of computerized billing and data entry with systems such as Great Plains or similar electronic invoicing system.
•   Comfortable with Microsoft Windows environment including Excel and Word.
•   Excellent writing and verbal communication skills.
•   A driven self-starter with a strong work ethic that can take the lead on initiatives and follow-through on commitments.
•   Very organized with demonstrated ability to multitask.

Additional Skills/Abilities Preferred, but Not Required:

•   Construction industry experience is highly desirable.
•   Knowledge and familiarity of the WennSoft database program is a plus.

ACCO Competencies:
•   Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level / position and with minimal supervision.
•   Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
•   Insight: The ability to gather and make sense of information that suggests new possibilities.
•   Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
•   Likeability: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
•   Big Picture: Understands and contributes to organizations’ short- and long-term business strategy.  On a personal level has independently developed a vision for short- and long-term career success.
•   Motivation / Dedication: Commits to excellence in pursuing unselfish goals.  Initiates action with collective goals, takes responsibility, and shows personal humility.
•   Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
•   Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Physical Requirements: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :
•   The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds.
•   Specific vision abilities required by this job include Close vision and Distance vision.
•   The auditory/hearing abilities required by the job include ability to hear customers calling by telephone.
•   While performing the duties of this Job, the employee is regularly required to sit for prolonged periods, stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
•   The employee is regularly required to walk and sit.
•   Regular and routine attendance is required.

Hours: This is a non-exempt position Monday through Friday beginning between 7:00 am and 8:00 am and ending between 4:00 pm and 5:00 pm, with one hour for lunch. Eight hours per day is required, and other occasional overtime may be necessary.

Competitive Wages: 

$24.75 to $32.64 per hour. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

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