DEPARTMENT: Food and Beverage
STATUS: Full-Time/Part-Time
FLSA: Non-Exempt
AGE REQUIREMENT: 18 years or older
WORKING HOURS: This is an hourly position. The incumbent is expected to work the necessary hours to meet the needs of a 24 hour establishment.
SUMMARY: Responsible for providing fast and friendly guest service. Provides efficient and accurate cashiering services to all guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for providing excellent service to internal and external guests.
- Operates POS system, entering proper amounts and totals and provides correct change for all transactions.
- Shall be issued an imprest bank of up to $1000 and shall sign in/out for their bank at the cage service window.
- Follows all cash handling procedures.
- Responsible for accurate paperwork/documentation of monies.
- Ensures supplies are properly stored and secured.
- Replenishes supplies to par levels.
- Helps to clear and set tables as necessary.
- Ensures dining room is properly set, clean and organized.
- Follows safety guidelines as instructed.
- Provides backup to Team Member Dining Room (TDR) when needed by assisting in the daily cashier duties. .
- Commits to the Team R.O.C.K. Philosophy.
- Acts as a role model and always present oneself as a credit to River Rock Casino and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory, department and company policies and procedures.
- Attends all required meetings and training.
- Maintains confidentiality at all times.
- Performs other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.
- Prior experience working as a cashier is required
- Must be at least 18 years of age.
- Must have good interpersonal and guest service skills.
- Must have knowledge of all products offered and make suggestions to guests.
- Must be able to work independently with minimal supervision.
- Must be able to get along with co-workers and work as a team.
- Must present professional appearance at all times.
- Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.
EDUCATION:
- High School Diploma or equivalent preferred.
LANGUAGE SKILLS:
- Must be able to read, write, speak and understand English. Bilingual skills preferred.
- Excellent oral and written communication skills are important to the successful conduct of this position.
- Must be able to speak with the public in a professional manner.
MATHEMATICAL SKILLS:
- Ability to add, subtract, multiply, and divide in all units of measure.
REASONING ABILITY:
- Ability to proactively streamline processes for company's return on investment.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to process detailed work and requests for information or assistance in a timely manner.
- Ability to apply regulatory and procedure doctrine, concepts, and policy to practical situations.
PHYSICAL DEMANDS (depending on position)
- Must be able to maneuver around all areas of the casino.
- Must be able to sit and/or stand for extended periods of time.
- Must be able to lift up to thirty (30) pounds (depending on position)
- Must have manual dexterity to operate a computer and other necessary office equipment.
- Must be able to bend, reach, stoop, kneel, twist and grip items.
- Must be able to respond to visual and audio cues.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- This is a fast paced, highly diverse work environment, and the position requires the ability to remain flexible and get along with all personality types.
- Must be able to manage a number of priorities simultaneously and meet deadlines.
- Must be able to respond calmly to customer concerns and questions.
- Must be able to tolerate areas containing secondary smoke.
A PRE-EMPLOYMENT DRUG TEST, FINGERPRINT, AND BACKGROUND CHECK IS REQUIRED