BEVERAGE SUPERVISOR
Beverage Supervisor set the properties standard for providing exceptional customer service. A smile, kindness, courtesy, and advanced industry knowledge are all pre-requisites of the job. This supervisor role is responsible for team building, driving sales, guest experience, upkeep of the facility, and delivering a quality overall product. Responsible for performing all duties according to QBCR’s policies, procedures, and Internal Controls, and for providing a safe, clean, environment for patrons and team members.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
- Keeps a service first mentality and ensures all team members are meeting and exceeding our service standards and guest’s expectations.
- Provides positive and informative pre-shifts and other staff interactions ensuring the team is knowledgeable, prepared, engaged.
- Responsible for daily operations and overseeing all aspects of a successful shift.
- Recruits, supervise, schedules, hires, trains, and develops the beverage team members.
- Handles guest and employee feedback in a positive fashion. Ensures any complaints are handled to the guests satisfaction or reported up.
- Ensures the lighting, entertainment, furniture, and equipment are all at their best and the outlet is well stocked and maintained.
- Accurately track team members attendance, paid time off, behaviors, and performance.
- Available and present at times of peak business and available to work varied shifts.
- Successfully work side by side with their team, other managers and chefs, when appropriate, to ensure all daily operations are properly executed.
- Immediately handle and report any safety hazards, problems, or maintenance issues in the appropriate manner.
QUALIFICATIONS
- One (1) to two (2) years of similar restaurant and/or bar establishment.
- High School Diploma/GED, required
- Must be able to work Weekends, Nights, and Holidays
- Able to effectively communicate in English via verbal and written.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.