FloraCraft Corporation, the worldwide leader in the fabrication of floral and crafting products, has the following immediate openings:
IT Systems Analyst
This position works on-site, Monday through Friday
The IT Systems Analyst provides user support and customer service on company-supported computer applications and platforms. The role includes troubleshooting problems and advising on the appropriate action.
Job Responsibilities
- Responds to requests for technical assistance in person, via phone, and electronically;
- Diagnoses and resolves technical hardware and software issues;
- Researches questions using available information resources;
- Advises user on appropriate action;
- Follows standard help desk procedures;
- Redirects problems to correct resources;
- Identifies and escalates situations requiring urgent attention;
- Tracks and routes problems and requests and documents resolutions;
- Informs management of recurring issues;
- Stays current with system information, changes, and updates; and
- Performs any additional job duties as required.
Key Competencies
- Excellent oral and written communication skills;
- Learning skills;
- Excellent customer service orientation;
- Problem analysis;
- Problem-solving;
- Adaptability;
- Team interaction;
- Planning and organizing;
- Attention to detail;
Education / Experience Requirements
- Bachelor's Degree in Information Technology or Computer Science, or related studies, and 2-4 years related experience or training; or equivalent combination of education and experience.
- Working knowledge of fundamental operations of Microsoft 365, Windows 11, Windows Server, and networking skills – Plex or other manufacturing ERP/MRP experience is a plus;
- Computer hardware basics and ability to learn new software quickly;
- Knowledge and experience of customer service practices; and
- Related experience and training in troubleshooting and providing help desk support
FloraCraft Corporation offers a competitive wage, exceptional benefits, and the opportunity to work with a great team in a fun environment.