Benefits Supervisor jobs in Texas

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Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • 1 Day Ago

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Supervisor- Smoke Shack (San Antonio Airport)
  • Supervisor- Smoke Shack (San Antonio Airport)
  • San Antonio, TX FULL_TIME
  • Your career deserves... MORE OPPORTUNITIES Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and din...
  • 15 Days Ago

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Benefits Supervisor
  • United Supermarkets
  • Lubbock, TX FULL_TIME
  • The Benefits Supervisor is responsible for directing and planning the daily operations of the group benefit programs including group health, dental, short term and long-term disability, life insurance...
  • 1 Month Ago

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Account Executive
  • New Benefits
  • Dallas, TX FULL_TIME
  • Summary Account Executives target clients and develop relationships resulting in retention and increased revenue, relying on extensive experience and judgment to plan and accomplish goals. Account Exe...
  • 19 Days Ago

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Care Navigator, Sana Care
  • Sana Benefits
  • Austin, TX FULL_TIME
  • Our health system is broken, and it's a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessibl...
  • 20 Days Ago

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Jr. Full Stack Developer
  • New Benefits
  • Dallas, TX FULL_TIME
  • Are you a high performer? Now is your chance to check out a career opportunity with New Benefits, Ltd., America’s leading wholesaler of customizable non-insured health, personal security, financial, t...
  • 20 Days Ago

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Benefits Coordinator
  • Resco Products, Inc.
  • Pittsburgh, PA
  • The Role: This hybrid role offers flexibility, with remote work on Mondays and Fridays, unless special events necessitat...
  • 3/28/2024 12:00:00 AM

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Benefits Coordinator
  • Liberty National Odell Agency
  • Tuscaloosa, AL
  • Job Description Job Description Job description Benefits Coordinator The Odell Agency is looking for an aspiring entrepr...
  • 3/27/2024 12:00:00 AM

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Benefits Coordinator
  • City of Boca Raton
  • Boca Raton, FL
  • Job Description Job Description Do you want to be a part of the team that helps make the City of Boca Raton one of the b...
  • 3/26/2024 12:00:00 AM

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Benefits Coordinator
  • HRDelivered
  • Jacksonville, FL
  • As a Benefits Coordinator with the Wellness Team, you will play a crucial role in providing exceptional customer service...
  • 3/25/2024 12:00:00 AM

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Benefits Coordinator
  • Globe Life AIL: Jack Santosuosso
  • New York, NY
  • Our agency is expanding tremendously here in NEW YORK. Out of 500 offices in the United States, ours here in New York is...
  • 3/25/2024 12:00:00 AM

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Benefits Coordinator
  • Globe Life AIL: Jack Santosuosso
  • Pelham, NY
  • Our agency is expanding tremendously here in NEW YORK. Out of 500 offices in the United States, ours here in New York is...
  • 3/25/2024 12:00:00 AM

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Benefits Coordinator
  • USHealth Of Greater Orlando
  • Orlando, FL
  • Job Description Job Description About USHEALTH Greater Orlando: We provide service to our customers, and also to each ot...
  • 3/25/2024 12:00:00 AM

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Benefits Coordinator
  • Amalgamated Sugar Company
  • Boise, ID
  • Benefits Coordinator Amalgamated Sugar Company - Boise, Idaho Amalgamated Sugar Company is looking for a Benefits Coordi...
  • 3/24/2024 12:00:00 AM

Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast. Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Benefits Supervisor jobs
$61,118 to $78,861

Benefits Supervisor
Evaluates plan benefits and rates and makes recommendations based on cost and plan effectiveness.
February 10, 2022
Maintains Benefits Department website with up-to-date required notices, summaries, plan descriptions, and forms.
January 30, 2022
Serves as employee point-of-contact to resolve payroll deduction and service issues related to benefits.
January 07, 2022
Performs annual tasks/reporting related to ACA compliance and other annual survey requests.
November 14, 2021
Benefits Supervisor in Yakima, WA
Plan, supervise, and coordinate work activities of staff relating to benefits matters.
December 09, 2021
Supervise staff in conjunction with the organization's managerial and leadership practices.
December 04, 2021
Suggest, investigate and implement alternative solutions to provide excellence in service.
September 08, 2021
Benefits Supervisor in Irvine, CA
Participate in all discussions with health care consultants/broker on matters regarding plan design and annual renewal process.
January 03, 2022
Assist Associates with Health & Welfare, Retirement and Leave of Absence questions.
November 03, 2021
Develop standard operating procedures to standardize and streamline processes by utilizing best practices for all benefit administration duties.
August 31, 2021