Benefits Supervisor jobs in Oakland, CA

U
BENEFITS SUPERVISOR
  • University of California Office of the President
  • Oakland, CA FULL_TIME

  • For UCOP internal applicants, please login to the internal candidate gateway at:

    UC OFFICE OF THE PRESIDENT

    At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

    The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world.

    DEPARTMENT OVERVIEW

    The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support.

    POSITION SUMMARY

    The Disability and Member Records Supervisor works closely with RASC business leaders to 1) fulfill divisional strategic objectives to move the organization forward; 2) meet and exceed performance standards; and 3) build a culture of high performance in delivering service to internal and external clients. Please note this is a hybrid position.

    The individual in this role is a detailed-oriented, results-driven leader with a proven track record of delivering exemplary customer service in a fast-paced work environment while managing multiple projects with little or minimal guidance.

    The Disability and Member Records Supervisor is accountable for supporting their manager along with other unit leaders to ensure inquiries from members, retirees, survivors, beneficiaries and internal constituents are handled efficiently and professionally from start to finish and that all plan data is accurately processed in a timely manner.

    The Disability and Member Records Supervisor leads the day-to-day operations of their team to ensure the efficient use of resources, the accurate reporting of data and the effective delivery of benefit services to all internal and external members, customers and key stakeholders.

    The Disability and Member Records Supervisor oversees the workflow of their team, working to ensure that quality metrics are reported and that operational efficiencies are streamlined, met and/or improved as needed.

    The Disability and Member Records Supervisor is also responsible for training and coaching staff; resolving complex issues; and serving as a communications conduit between staff and RASC leadership.

    The Disability and Member Records Supervisor also works to ensure that staff comply with federal and state guidelines and polices set forth by the University of California.

    Responsibilities

    35%

    Development and Training: * Provides direct supervision and guidance to staff members in the retirement, health and welfare or benefits administration units. * Prioritizes work of assigned staff to ensure the timely completion of multiple assignments. * Assesses training needs and recommends/executes opportunities for improvement; conducts quality assurance reviews to ensure compliance with unit standards. * Develops and implements strategies to motivate staff and gain optimum performance to achieve service level and performance goals; creates effective communication channels for agent feedback; may conduct workshops and guide revisions/updates on materials. * Coaches, trains, and leads team members to actively listen to clients' needs and offers relevant solutions and support.

    35%

    Operational Excellence: * Inspires a culture that upholds the company mission to deliver exemplary service to internal and external clients and support strategies focused on operational excellence and process and/or workflow improvements. * Works closely with Manager (and other RASC leaders) to ensure that department goals, performance targets and budget compliance are met. * Partners with Manager to formulate measurable unit goals and expectations using key performance metrics. * Supports Manager in recommending and implementing solutions to improve operational controls and mitigate risks; acts as an advisor to units/sections to meet schedules and resolve escalated issues. * Recommends changes to department policies and procedures as needed to enhance effectiveness of functional area and interaction with other units. * Responds to highly complex oral and/or written inquiries and requests from customers (i.e., retirees, faculty, employees, local benefits offices, and other internal and external organizations.) * Leads and implements change initiatives in support of Human Resources, Retirement Programs and Services and RASC's strategic goals. * Participates on cross-functional committees to facilitate information exchange and address operational issues. * Establishes and builds rapport with members and colleagues within and outside of RASC. * Leads resource planning with the unit (i.e., developing back-up plans) to maximize the ongoing productivity of staff and technology and ensure operations run efficiently with adequate coverage during critical time periods and holidays.

    30%

    Customer Service and Compliance: * Supports Manager in administering all performance management functions, including but not limited to employee recruitment (i.e., pre-hire screening, interviews and selection, new-hire orientation, onboarding), mid-year and annual performance reviews, coaching, mentoring, training and development, disciplinary action and succession planning. * Periodically reviews and updates organization and department policies and procedures that impact staff, in collaboration with their Manager. * Ensures compliance of internal and external business policies, procedures and processes. * Provides input on other retirement, benefits, and human resources-related issues. * Audits departmental practices to ensure consistent implementation of best administrative practices. * Conducts quality assurance surveys and other mechanisms (i.e., reporting scorecards, dashboards, etc.) to identify customer satisfaction levels and seeks improvement as needed. * Evaluates and analyses data and trends to improve client service experience and ensures quality results.

    Required Qualifications

    • Knowledge of specific benefits area (i.e., retirement, health & welfare, benefits administration) with general knowledge of other areas of employee benefits and associated programs a plus.
    • Experience in managing metrics ensuring customer satisfaction and reporting statistical performance levels related to operations.
    • Knowledge of pertinent federal and state regulations and filing and compliance requirements (both adopted and pending) that affect retiree benefits programs, including ACA, ERISA, COBRA, FMLA, ADA, Section 125, workers' compensation, Medicare, OBRA, and Social Security and DOL requirements a plus.
    • Exemplary verbal, written and change communications and presentation skills; able to work in a highly collaborative manner and formulate a clear point of view.
    • Able to work with strong personalities and different work styles while remaining calm, tactful, courteous and respectful under pressure.
    • Able to troubleshoot and resolve complex, emerging issues and meet critical deadlines.
    • Experienced in overseeing all aspects of the performance management process, including staff evaluations and succession planning.
    • Able to partner effectively across all levels of the RASC organization and develop positive working relationships.
    • Demonstrated knowledge of operational procedures
    • Proficient using productivity software, such as Microsoft Excel
    • Proficient analytical and problem-solving skills
    • Capable of resolving escalated issues arising from operations and coordination with other departments.
    • Minimum 3 years of Supervisor experience
    • Demonstrated knowledge of disability adjudication process
    • Demonstrated knowledge of records management and reconciliation

    Preferred Qualifications

    • Ability to quickly learn the pension administration system
    • Ability to quickly learn the University of California Retirement Plan and Regulations

    Education

    • Must possess a bachelor's degree in Business Administration, Human Resources, Operations Management, Marketing, Public Health and minimum of three years relevant work experience and/or equivalent work experience.

    SALARY AND BENEFITS

    The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs It is not typical for an individual to be offered a salary at or near the top of the salary grade for a position. The full salary range shows the growth potential for this position,

    Job Title:

    Payroll Title: BENEFITS SUPV 2

    Job Code:

    Salary Grade: 23

    PayScale/ budgeted salary range: $100,000 to $112,000. Salary offers are determined based on final candidate qualifications and experience.

    Full Salary Range: $82,400 to $151,400

    Benefits: For information on the comprehensive benefits package offered by the University visit:

    ADDITIONAL INFORMATION

    HOW TO APPLY

    Please be prepared to attach a cover letter and resume with your application.

    APPLICATION REVIEW DATE

    The first review date for this job is January 02, 2024. The position will be open until filled.

    CONDITIONS OF EMPLOYMENT

    Background Check Process: Successful completion of a background check is required for this critical position.

    Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014.

    August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral.

    EEO STATEMENT

    The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

    The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: or email the Human Resource Department at: .



    The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. If you have questions, please email the Human Resources Department.

     

  • 7 Days Ago

U
BENEFITS SUPERVISOR - MEMBER RECORDS / DISABILITY (Hybrid)
  • University of California Office of the President
  • Oakland, CA FULL_TIME
  • Location: OaklandFull Time Job ID: 44138 Job Posting For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP UC OFFICE OF THE PRESIDENT At the University of Calif...
  • 7 Days Ago

C
Hybrid Mid-Level Supervisor - Education Benefits
  • Center for Social Dynamics
  • Richmond, CA FULL_TIME
  • DescriptionAre you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities. We are currently seeking a Par...
  • 1 Month Ago

A
Supervisor
  • American Multi-Cinema, Inc.
  • Emeryville, CA FULL_TIME
  • SupervisorBay Street 165614 Bay Street Ste 220, Emeryville, CA 94608Job SummaryFree movies, free popcorn, flex schedules. and more! Assist management in the coordination of operations to achieve AMC's...
  • 18 Days Ago

B
Supervisor
  • Border Transfer, Inc.
  • Hayward, CA FULL_TIME
  • PURPOSE OF POSITION: This position exists to provide supervision, location support, new hire and termination recommendations, promotion recommendations, assign tasks and employee training for the acco...
  • 5 Days Ago

U
Supervisor
  • University of California-Berkeley
  • Berkeley, CA FULL_TIME
  • About Berkeley At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of a...
  • 11 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Benefits Supervisor jobs found in Oakland, CA area

A
Learning and Development Coordinator
  • Addison Group
  • Alameda, CA
  • Are you seeking a valuable career opportunity within a reputable company offering a supportive work environment? Our cli...
  • 3/28/2024 12:00:00 AM

B
Human Resources Representative
  • Bee Green Recycling & Supply
  • Oakland, CA
  • Bee Green Recycling and Supply provides recycling and landscape supplies to clients all over the Oakland and Bay area. O...
  • 3/27/2024 12:00:00 AM

M
Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • Oakland, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/27/2024 12:00:00 AM

M
Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • Fremont, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/27/2024 12:00:00 AM

M
Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • Belmont, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/27/2024 12:00:00 AM

M
Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • San Jose, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/27/2024 12:00:00 AM

M
Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • San Francisco, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/26/2024 12:00:00 AM

C
Human Resources Manager
  • Century Group
  • Alameda, CA
  • Job Description Job Description Century Group is excited to partner with a top client to help them find a Human Resource...
  • 3/25/2024 12:00:00 AM

Oakland is in the eastern region of the San Francisco Bay. In 1991 the City Hall tower was at 37°48′19″N 122°16′21″W / 37.805302°N 122.272539°W / 37.805302; -122.272539 (NAD83). (The building still exists, but like the rest of the Bay Area, it has shifted northwest perhaps 0.6 meters in the last twenty years.) The United States Census Bureau says the city's total area is 78.0 square miles (202 km2), including 55.8 square miles (145 km2) of land and 22.2 square miles (57 km2) (28.48 percent) of water. Oakland's highest point is near Grizzly Peak Blvd, east of Berkeley, just over 1,760 feet (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Benefits Supervisor jobs
$75,853 to $97,874
Oakland, California area prices
were up 4.5% from a year ago

Benefits Supervisor in Irvine, CA
Develop standard operating procedures to standardize and streamline processes by utilizing best practices for all benefit administration duties.
August 31, 2021
Assist Associates with Health & Welfare, Retirement and Leave of Absence questions.
November 03, 2021
Participate in all discussions with health care consultants/broker on matters regarding plan design and annual renewal process.
January 03, 2022
Benefits Supervisor in Yakima, WA
Suggest, investigate and implement alternative solutions to provide excellence in service.
September 08, 2021
Supervise staff in conjunction with the organization's managerial and leadership practices.
December 04, 2021
Plan, supervise, and coordinate work activities of staff relating to benefits matters.
December 09, 2021
Benefits Supervisor
Performs annual tasks/reporting related to ACA compliance and other annual survey requests.
November 14, 2021
Serves as employee point-of-contact to resolve payroll deduction and service issues related to benefits.
January 07, 2022
Maintains Benefits Department website with up-to-date required notices, summaries, plan descriptions, and forms.
January 30, 2022
Evaluates plan benefits and rates and makes recommendations based on cost and plan effectiveness.
February 10, 2022