Benefits Clerk, Sr. facilitates benefits enrollment and administrative processes. Prepares and processes claims, changes, enrollments, and other benefits filings. Being a Benefits Clerk, Sr. coordinates informational sessions. Responds to inquires for information and provides forms, instructions, and other enrollment materials to employees. Additionally, Benefits Clerk, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor. The Benefits Clerk, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Benefits Clerk, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Come join our growing Business Services Team as a Member Service Clerk at WEA Member Benefits!
At WEA Member Benefits, we are dedicated to serving our members with highly rated retirement savings, financial planning, and personal insurance programs for public school employees. Our employees have a passion for our mission and vision and strive to deliver “A Performance” in everything we do. WEA Member Benefits was created by Wisconsin educators for Wisconsin educators over 50 years ago. Our culture, work environment, and team have made our organization a 3-time “Best Places To Work” winner (Madison Magazine) and 3-time Top Workplaces winner (Wisconsin State Journal). We focus heavily on taking care of our employees with competitive pay, generous health/dental/vision insurance coverage, paid time off, and an industry-leading 401(k) retirement savings plan.
Summary:
The Member Service Clerk provides clerical and telephone support to WEA Member Benefits (Member Benefits) staff and departments, as well as answers and directs telephone calls from member participants, potential member participants, and outside vendors. The incumbent is additionally responsible for scanning and classifying incoming mail and assigning it to the appropriate department and workflow while upholding clerical accuracy and completeness of various member communications and other mailings. Dependability, accuracy, attention to detail, and timeliness are very important and must be routinely delivered without significant ongoing supervision or technical assistance.
Accountabilities:
60% – General Clerical Support:
20% – Insurance Services Support:
20% – Retirement & Investment Services (RIS) Support:
Contacting participant via email to confirm and provide information as well as request appropriate forms and documentation.
Determining all affected plans and products and enter changes in the online system.
Referring more complex issues to appropriate staff for review and resolution.
Required Experience and Knowledge:
Abilities Required:
Preferred Experience, Knowledge, and Abilities:
Physical Demands and Work Environment
These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
WEA Member Benefits is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other protected class under local, state or federal law.
WEA Member Benefits is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request an accommodation within the application process, contact us at apply@weabenefits.com.
Job Type: Full-time
Benefits:
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person