Bench Technician - Casino jobs in Germantown, TN

Essential Functions:

Responsibilities –

· Ensure the confidentially of guests lists for telemarketing.

· Ensure motivations, discipline and training are on going.

· Work with hotel desk on casino-block rooms.

· Handle guest requests and complaints as received. Inform manager when request or complaint is above their approval.

· Interface with cage on credit issues and make strong approach to VIP guests to set credit lines.

· Attends all tournaments and functions to interface with VIP guests and offer assistance whenever needed.

· Keeps manager informed of all activity within the department to ensure their assigned shift runs smoothly and is performing within the department and company guidelines.

· Work closely with VIP at all events to insure guest requests and arrangements are handled quickly and efficiently.

· Ensure communications are maintained at the highest level.

· Monitor customer trends of assigned guests, as assigned to host in ACSC system.

· Increase profitability of casino revenues through established customer base, as assigned to host in ACSC system.

· Increase casino rated play and Club Fitz membership through on-casino-floor selling of card membership.

· Track new customer trends through new card sign-ups, as assigned to host in ACSC system.

Requirements:

· Excellent communications and customer relations skills.

· Organizational skills to assist with events and scheduling knowledge to assist manager at peak periods.

· Computer knowledge including AS400, Word, and Excel.

· Two years Casino Host experience.

· Prior experience in Table Games, Slots, Marketing and Hotel areas is very helpful

· Drivers licenses of state you live in.

· Must be able to obtain and maintain Mississippi Gaming Badge.

Must be 21 or older

Job Type: Full-time

Pay: $38,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Casino Guest Service: 1 year (Preferred)

Work Location: In person