Bell Person - Casino handles luggage for guests upon arrival or departure. Transports luggage between lobby and guest rooms. Being a Bell Person - Casino stores luggage as needed. May require a high school diploma or its equivalent. Additionally, Bell Person - Casino typically reports to a supervisor or manager. The Bell Person - Casino may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Position Summary
Transports the baggage of arriving and departing guests from the Bell Desk to their room or vehicle. Assists departing guests with their luggage and other departure details.
Supervision Exercised
Reports to the Lead Concierge or the Bell Captain.
Major Duties and Responsibilities
Assist physically challenged travelers and other guests with special needs.
Greet incoming guests and escort them to their rooms.
Receive and mark baggage by completing and attaching claim checks.
Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, banquet storage room by hand or using baggage carts.
Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
Compute and complete charge slips for services rendered and maintain records.
Deliver messages and room service orders, and run errands for guests.
Explain the operation of room features such as locks, ventilation systems, and televisions.
Performs other duties as assigned.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
Excellent customer service skills.
Excellent verbal and written communication skills.
Knowledge of Casino Hotel Resort services.
Knowledge of local area.
Minimum Qualifications, Education and Experience
Required:
One (1) year experience in the hospitality industry.
Must be at least 18 years of age.
Preferred:
High School Diploma, GED certification or equivalent.
Licensing Status
Must be able to successfully pass a stringent background investigation.
Will require a post-offer, pre-employment and random drug screening.