Responsibilities:
The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).
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Making drinks to spec recipe.
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Demonstrating responsible alcohol service.
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Serving food.
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Handling cash & other forms of payment.
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Making proficient sales transactions - using a point-of-sale system.
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Properly checking I.D.s – for guests who appear to be under 30 years old.
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Maintaining proper cash drawer balances.
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Directing guests to areas/restrooms.
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Demonstrating impeccable product knowledge.
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Suggestive selling - using proven techniques.
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Maintaining a clean and organized bar area.
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Maintaining proper product pars – through bar pulls & inventories.
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Stocking liquor, beer, wine and glassware throughout the shift.
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Properly labeling, dating, covering and refrigerating prepped items for the bar.
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Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware.
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Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
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Answering questions - accurately and politley.
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Creating memorable experiences.
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Entertaining guests to create “Raving fans".
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:
EXPERIENCE, EDUCATION, CERTIFICATION
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High School diploma or GED equivalent.
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2 plus years of high volume bartending experience is required.
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In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).
SKILLS
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Remaining calm in a hectic, fast-paced atmosphere.
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Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
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Displaying a positive and outwardly friendly attitude toward guests.
PHYSICAL DEMANDS
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Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
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Ability to sit for extended periods of time.
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Ability to make repeating movements of the arms, hands, and wrists.
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Ability to express or exchange ideas verbally and perceive sound by ear.
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Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
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Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
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Ability to turn or twist body parts in a circular motion.
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Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
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Ability to travel via auto or airplane for long periods of time.
ADDITIONAL REQUIREMENTS
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In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
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Follows all food safety & sanitation procedures.
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Practicing all general safety standards.
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Performing duties which require bending & reaching.
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Maintaining a well-groomed appearance (“having a plan”).
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Following all uniform guidelines.
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Practicing all safety & sanitation standards.
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Recycling products, where possible.
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Maintaining HRC’s 5 core Values and Mission Statement.
Native Americans receive preference in accordance with Tribal Laws.