Banquet Set-Up Supervisor - Casino jobs in Parkersburg, WV

SUMMARY

Assists Conference Services with all facets of the set-up operation including audio visual within Wilson Lodge, the Cottages and outlying areas as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Daily responsibility for providing required services to conference groups including meeting directly with group contacts and speakers and the set-up of all function rooms including audio visual needs; subsequent tear down and cleaning.
• Continually strives to provide an exceptional experience for all resort guests through their interaction with the Conference Service department.
• Establish, maintain and implement standards that provide a safe, secure and clean working environment for staff as well as guests; keeps work areas front/back of house and equipment neat and clean.
• Assists the Director of Sales and Conference Services in the establishment of yearly budget for the Conference Service set-up division.
• Establishes control methods to ensure that budget objectives are met such as inventories, scheduling/staff levels/payroll and supply orders.
• Conducts interviews and proceeds with the hiring process.
• Trains staff, and is responsible for scheduling 6 to 8 employees based on guest demand.
• Conducts staff meetings.
• Responsible for creating and revising diagrams in meeting matrix, monitoring function room usage in Visual One and inputting and updating all staff schedules in ADP.
• Serves as an advisor to the Sales and Conference Services staff regarding function room set-up.
• Prepares function rooms for meetings, banquets, and other activities by setting up chairs, tables, audio visual and other support equipment and decorations
• At the completion of the function cleans and removes all above equipment to designated storage areas and cleans functions rooms including ceilings, walls, floor carpet, furniture, fixtures, windows and draperies.
• Routinely inspects and evaluates conditions of facilities, equipment and furnishings and submits to Director of Sales and Conference Services recommendations for painting, repair, replacement or relocation of the same.
• Delivers conference material to appropriate individuals or areas.
• Delivers Luggage to guest rooms and removes when requested.
• Exerts a positive influence on all resort personnel through leadership skills, an upbeat personality and by always attempting to enhance the guests visit.
• Works flexible schedule including weekends, evenings, holidays and all hours of the day; works with crew and supervisors in a safe manner.
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees and departments.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.