Banquet Manager
Indian Hills Country Club is looking for its next amazing event and banquet rock star to join our team! As the new Banquet Manager, you will join a dedicated and skillful team of food and beverage professionals that take pride in going above and beyond to provide unforgettable food and beverage experiences each and every day. At Indian Hills Country Club, we treat our members like family and our guests like members. Together, we create memorable occasions in a beautiful setting with a wide variety of event types and styles. Our picturesque golf course serves as a beautiful backdrop for our recently enhanced banquet spaces, ballroom, patios and other amenities.
CLASSIFICATION: Non-Exempt
REPORTS TO: Director of Food and Beverage
SUPERVISES:
- Assistant Banquet Managers, Banquet Captains, Banquet Servers, Banquet Bartenders and Housemen
SUMMARY:
The Banquet Manager oversees all banquet activities at the Club to include staffing, training, scheduling, ensuring high-quality service and resolving guest problems. The Banquet Manager supervises room set-up, service and clean-up of all banquet functions in addition to greeting Host(s) and ensuring they are communicated to throughout the event.
Job Duties
- Review all written communication, daily/weekly, Banquet Event Orders to determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups. Communicate all changes within the Banquet Department and make adjustments according to the above items. Communicate information to the kitchen and other supportive departments prior to and during events.
- Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.
- Communication between Event Management, Member(s), Guest, Banquet Chef, Front of House Management/Supervisor team on all Banquet needs. Daily recap of all event information on daily shifts to Director of Food and Beverage.
- Responsible for the maintenance of all policies, procedures, and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.
- Ensure the proper information on operation requirements, as well as execution, are properly delegated and distributed amongst the staff and Assistant Banquet Managers. Staff must be well informed on all areas of coverage and given the responsibility and power to accomplish company goals for successful banquets.
- Assure actions of hiring staff, firing, evaluations, and disciplinary are handled fairly and professionally.
- Maintain a high level of service by constantly training and coaching staff.
- Maintain a knowledge of audio-visual equipment and operations.
- Responsible for assisting with employee schedules each week.
- Responsible for assisting Director of Food and Beverage with banquet employee evaluations.
- Attend Food and Beverage meetings and relay all information to line level associates.
- Maintain proper uniform standards within staff and Assistant Banquet Managers.
- Ensure all Clubhouse linen needs are ordered and fulfilled each week.
- Assumes Closing Manager and/or Manager on Duty responsibilities when assigned.
- Regularly inspect all front and back-of-the house service areas and equipment to ensure that sanitation, safety, energy management, preventive maintenance, and other standards for the department are met.
- Diagrams, buffet tables, guest tables, menu and buffet cards and other function room set-up needs for special events.
- Holds prefunction meetings with servers to ensure smooth, efficient service, assigns server stations and coordinates the timing of courses.
- Ensures that all appropriate charges are billed correctly to each event and forwarded to the accounting department for billing.
- Performs other tasks as requested by the Director of Food and Beverage and/or General Manager/COO. You will close the Club as the Manager on Duty on designated evenings which will be dictated by your work schedule. You may be asked to supervise the ala carte dining rooms as well as other dining facilities throughout the Club when necessary.
SALARY:
Compensation will be commensurate with qualifications and experience.