Job Description:
Shift: Weekend
The Lodge at Schroon Lake is looking for an experience Banquet Manager to oversee our banquet experiences at our Brown Swan Restaurant and our High Peak ballroom.
Essential Functions:
- Work with F&B Director to ensure all banquet staff are onboarded, trained, coached, disciplined, motivated, developed, and rewarded consistently.
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Create effective, cost-efficient schedules for assigned banquet staff based on forecast and budget.
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As needed, oversee regular operating shifts in F & B outlets to include oversight of servers, bartenders and other front of house team members.
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Assist in the development of departmental training and outcomes.
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Assist F&B Director in the management and adherence to all banquet standards, appearance and uniform guidelines, time and attendance policy, steps of service and service standards, etc.
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Follow company guidelines for progressive disciplinary action. Assist F&B Director in issuance of progressive discipline and daily coaching.
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Work with F&B Director to ensure proper ordering and inventory is in place.
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Management of special product needs based on BEO, receiving, product storage and organization of banquet storage areas.
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Develop and lead daily staff meetings and pre-meals/stand-up.
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In regards to all meetings and communication; develop topics to discuss daily, operational focuses, safety issues, in-house VIPs, specials, educate staff, share feedback, etc.
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Pro-actively review BEO with sales team. Attend BEO meetings as necessary. Ensure all anticipated needs are met.
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Adhere to all scheduling guidelines as they pertain to guest/staff ratios.
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Communicate final billing with client. Process payment at close of event. Complete event paperwork according to sales procedure.
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Oversee banquet bar and requisition of liquor. Ensure proper cash handling procedures and adherence to beverage standards.
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Oversee duties of banquet housemen, ensuring all set-up needs are met prior to an event.
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Delegate event duties as they pertain to BEO schedule. Ensure all duties are complete by using event checklists.
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Proof and Print banquet food signage, meeting room signage, beverage menus, specialty menus, etc.
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Work closely with F&B Director on all banquet and event projects, operational goals, labor efficiencies, etc.
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Assist with maintaining and updating associate phone/email lists.
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Act as guest point of contact on date of event, ensuring guest satisfaction and approachability with any service need.
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Expedite food regularly, practicing and training for proper timing of food courses according to BEO schedule.
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Active communication of all standards to staff. Ensure compliance with all banquet procedures.
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Complete employee performance reviews/evaluations. Administer to employee with F&B Director.
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Assist team members as needed to promote a positive teamwork environment.
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Practice conscious knowledge of food allergies and safety in preparation.
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Flexibility to work days, nights, weekends, and peak business periods.
Starting at $55,000
Experience and Skills:
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Ability to remain standing for 10 hours (or 100% of shift).
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Ability to remain in a standing or stationary position for up to 8 hours.
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Ability to frequently move and lift up to 50 lbs.
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Ability to lift items overhead.
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Ability to walk the property and grounds regularly.
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Ability to move up and down stairs regularly.
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Ability to bend frequently and repetitively during a shift.
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Ability to use repetitive manual dexterity.
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Ability to move quickly based on guest needs.
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Ability to effectively communicate, often in a public forum.
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Ability to frequently communicate and exchange accurate information effectively.
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Ability to read, write, understand and speak English.
Job Benefits:
Hay Creek offers an extensive benefit and incentive package, including;
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Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
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Competitive Salary/Wages
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Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
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Standard Annual Performance/Salary Reviews
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Merit and Cost of Living Adjustments
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Free Parking
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Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
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Discounts at specific property partners (NEIRA, Historic Hotels of America)
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50% Discount when Dining at any HCH Property
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Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
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Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
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Supportive, open-door policy work environment
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Work Culture that is fun, energetic and motivating
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Employee Recognition Program - 'Delight and Surprise Dollars'
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Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs
From: Hay Creek Hotels