Banquet Chef - Casino jobs in Kalamazoo, MI

Overview:

We are seeking a highly motivated and experienced Convention Services Manager to join our team. As a Convention Services Manager, you will be responsible for overseeing the delivery of exceptional customer service and ensuring the smooth operation of our service department. If you have a passion for providing excellent guest services and possess strong leadership skills, we want to hear from you.

Duties:

- Manage and supervise a team of service staff, providing guidance and support

- Develop and implement strategies to enhance customer satisfaction and loyalty

- Coordinate and oversee service operations, ensuring efficient workflow and timely completion of tasks

- Monitor service performance metrics and implement improvements as needed

- Handle escalated customer complaints or issues, resolving them in a professional and timely manner

- Collaborate with other departments to ensure seamless coordination of services

- Conduct regular training sessions to enhance the skills and knowledge of service staff

- Maintain accurate records of service activities, including customer interactions, feedback, and resolutions

Qualifications:

- Previous experience in a service management role, preferably in the hotel or hospitality industry

- Strong negotiation and communication skills, both written and verbal

- Excellent time management and organizational abilities

- Proven ability to effectively market services and drive sales

- Proficient in event planning and execution

- Ability to analyze market trends and adapt strategies accordingly

- Exceptional customer service skills with a focus on guest satisfaction

- Ability to multitask and prioritize tasks effectively

- Familiarity with contract management processes

Note: All positions at our company are paid positions. We do not offer unpaid internships.

Join our team as a Service Manager and contribute to creating memorable experiences for our guests while leading a dedicated team of service professionals. Apply now!

Job Type: Full-time

Pay: $52,000.00 - $61,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 10 hour shift

Ability to Relocate:

• Kalamazoo, MI: Relocate before starting work (Required)

Work Location: In person