Assistant Pharmacy Director assists department head in daily duties and assumes responsibility in his/her absence. Oversees pharmacists and provides pharmacy services. Being an Assistant Pharmacy Director compounds and dispenses medications and other pharmaceuticals. Typically requires a master's degree in pharmacy or doctor of pharmacy. Additionally, Assistant Pharmacy Director requires state Pharmacist License. Typically reports to top management. The Assistant Pharmacy Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Assistant Pharmacy Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Director of Customer Care & Sales
at Valor Compounding Pharmacy Berkeley, California, United States To ensure we provide excellent customer service, we have a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do.
They are : Trust, Quality, Curiosity, Accountability, Communication and Critical Thinking . We believe in investing in our people to play to their strengths and have the right people in the right seats.
All employees have 15 minute weekly check-ins reviewed by their manager and quarterly 360-performance reviews to ensure clarity of job expectations.
To learn more about our culture, please visit our website.
Role Summary :
In this role, you will be responsible for leading a team of Customer Care Specialist that provides support to the current and new prescriptions from patients and prescribers.
You will be responsible to train, coach and manage a team of 5 7 people to excel on their customer care skills to show a significant increase in the customer satisfaction and conversion rate.
You will also be responsible to compile data, make assessment, and provide ways to enhance customer service and conversion rate of the phone calls.
This position will report to the Vice President & Chief Pharmacy Officer.
Duties and Responsibilities :
Skills and Abilities :
Requirements :
Why Work At Valor :
COVID-19 considerations :
Our pharmacy is a closed-door pharmacy at this time due to COVID-19. All visitors will be buzzed-in, asked to sign a visitor log, answer COVID-19 health questions, and have their temperature taken.
Masks, plexiglass guards, and garbing are all standard.
Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments.
In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB).
We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.
We adhere to the California Consumer Privacy Act (CCPA). For information about our privacy policy, please visit our .
Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments.
In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB).
We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.
We adhere to the California Consumer Privacy Act (CCPA). For information about our privacy policy, please visit our .
Describe any experience you may have with sales and customer care in pharmaceutical industry.
U.S. Equal Opportunity Employment Information (Completion is voluntary)
Individuals seeking employment at Valor Compounding Pharmacy are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity / Affirmative Action record keeping, reporting, and other legal requirements.
Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter.
Any information that you do provide will be recorded and maintained in a confidential file.
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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categories is as follows :
A "disabled veteran" is one of the following : a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.
S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground,
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Last updated : 2024-03-22
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