Applications Systems Analyst analyzes, designs, and troubleshoots an organization's information technology systems and processes to enhance efficiency, productivity, and effectiveness. Uses defined policies and procedures to evaluate and design new IT systems or enhance existing systems to integrate with current and future needs. Being an Applications Systems Analyst tests and evaluates the compatibility and integration of new systems with existing infrastructure, networks, and applications. Designs models and utilizes analysis and solution development methods, including process maps, flow charts, and diagrams. Additionally, Applications Systems Analyst supports management with project planning, risk assessment, and project tracking to deliver timely IT solutions within budget. May create coding and logic specifications for developers. Requires a bachelor's degree. Typically reports to a manager. The Applications Systems Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an Applications Systems Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Innovative Systems is one of the world’s most trusted providers of best-of-breed data quality and compliance solutions is looking for a talented bi-lingual (English/Spanish) or tri-lingual (English/Spanish/Portuguese) Application Support Analyst. You will support clients in Latin America, North America and possibly other parts of the world. The successful candidate will be based in our Mexico City office with the ability to work in the office on a hybrid schedule.
Consistently named a Top Workplace, Innovative has a long-standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan®, one of our most recognized products, is used by our clients in over 60 countries to identify potential money laundering and terrorist financing threats – helping to keep us all - a bit safer.
What you will do
This is a multi-faceted role in which you will combine your analytic, technical, language, and people skills to keep our customers happy while also assisting our developers and implementation consultants with projects requiring strong technical acumen. Excellent English and native level Spanish is needed.
As an Application Support Analyst, you will use problem-solving, communication, and programming skills. You will learn our product suite inside and out positioning you for a range of great career choices. You will combine this knowledge with your technical skills to provide superior assistance and resolution to customer inquiries that arise by email or phone. The issues you handle will vary from simple to the complex and multi-layered requiring:
You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams. Unlike traditional support roles, at Innovative you get to:
Requirements we need you to have
We will grow your skills, but there are some things you need to have for starters:
It's a plus if you to have
Location:
Our Latin American headquarters is located at: Centro Alpes, Periférico Sur 2165 oficina 904, CP01010, Ciudad de México, Mexico.
This role will allow for a flexible, hybrid schedule, working in the office 1 to 2 days/week after the initial training period.
About us - we give you
First of all - we take time to learn about you. There are no robots or machines that are screening your resume for key words. Next - we provide lots of challenge and chances for growth, a competitive salary, lots of time off, benefits and more!. We also know how to do – fun!
Our people are a diverse, multi-cultural bunch! You will find friends here and in our offices abroad. You’ll always have someone to help out and to hang out with!
Innovative’s world headquarters is in Pittsburgh, Pennsylvania. Our regional offices are in London, UK; Mexico City, Mexico; Dubai, UAE and São Paulo, Brazil.
Innovative is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
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