Applications Systems Analyst jobs in Lowell, MA

• Provide support and training to agency staff that utilize a variety of software including:
• Office 365/Microsoft 365/Azure user and device management
• SharePoint
• Cloud-based applications (including State-required electronic health records and other applications for agency operations)
• Cloud Phone Systems
• Video Conference Systems
• Data Management for shared agency drives
• Responds to technical problems that occur abruptly and require immediate solutions such as:
• Serve as technical applications support for agency’s IT systems, and serve as the technical liaison for agency supported applications with the Commonwealth's Executive Office of Elder Affairs
• Provide support for the agency's SharePoint and O365 environment, working in conjunction with our Managed Service Provider (MSP) and various departments throughout the agency.
• Coordination, diagnosis, and troubleshooting incoming end user requests.
• Provide technical support services including agency-used software applications and network services.
• Provide status updates to manager and end users.
• Maintain and updates records in tracking databases.
• Alert manager to emerging trends in incidents, problems, or issues.
• Possess specialist knowledge of agency operating systems, devices, applications, and software.
• Assist with IT systems set-up for new employees, including phone set-up and computer set-up when needed.
• Provide technical support to individual users and teams within the organization.
• Assist with systems integrations and continuous improvement projects.
• Assist with improving our MDM and laptop imaging environment using modern endpoint management tools.
• Manage ticketed query system and ensure comprehensive database of queries and resolutions is kept up to date.
• Maintain and update technical documents and procedures.
• Assist as technical support liaison with IT vendors, and escalate IT issues to appropriate contacts.
• Identify and resolve technical issues related to agency-used software,
• Deliver regular and customized training to teams within the agency.
• Prepare maintenance plans and upgrading schedules for the agency’s systems.
• Develop reports for teams across the agency as needed.
• Collaborate with internal and external resources to achieve project milestones/tasks assigned by IT Operations/Project Manager.
• Participate in early trials, demos, and testing for new IT initiatives while providing helpful and constructive feedback on implementation, ease of use, and documentation.

• Bachelor’s Degree and/or technical certificates preferred, and two to five years of relevant technical experience. 
• Experience with O365 administration, Azure, and other Microsoft applications.
• Experience in end-user support, laptops, Windows 10, Office 365, and hosted applications. 
• Experience with mobile phones and mobile device management software
• Experience supporting cloud-based phones systems (RingCentral preferred)
• Experience in environments with HIPAA and PHI is preferred.
• Ability to multi-task and work under pressure.
• Knowledge of modern office practices, workflows, and procedures. 
• Knowledge of computer terminology, IT parts, and software. 
• Ability to understand and explain technical concepts clearly and concisely.
• Consistently demonstrate a cooperative attitude and a willingness to assist with additional related tasks as needed.  
• Ability to lift up to 25 pounds.

About Us

For almost 50 years Minuteman Senior Services has been helping older and disabled adults age with independence and dignity in the setting of their choice which is most often their own homes and communities. We have been supporting caregivers, local and long distance, who want to do the right thing for their loved ones and need help and advice as they balance the competing demands of family, work and self.

We offer over 20 programs and services and are continually improving and expanding. Our consumers give us very high marks as do our professional colleagues and that is very important to us. With over 140 employees, 900 volunteers and over 70 subcontracted service providers that make up our vendor network we bring a lot of expertise, experience and resources.

Learn more by visiting our website: https://www.minutemansenior.org