Applications Support Technician jobs in Wilmington, NC

Applications Support Technician provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Being an Applications Support Technician assists in the formulation of procedures and best practices for users of applications. Typically requires an associate degree or its equivalent. Additionally, Applications Support Technician typically reports to a supervisor or manager. The Applications Support Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Tier 1 Support Technician
  • CW IT SUPPORT INC
  • WILMINGTON, NC FULL_TIME
  • Job Description

    Tier I IT Support Technician - Wilmington, NC

    Looking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, highly skilled and customer-focused IT technicians to join our growing team.

    Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn something new, or provide value with your current knowledge to our clients. We have a great team to call out upon if you get stuck, or you can be that team member to help grow and guide others in their knowledge. The more you learn, the more you can earn at CW IT Support, and we promote learning and growth by offering company paid training and certification testing.

    We offer competitive pay, excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), a company paid cell phone (most employees can cancel their personal plan and forward their number), and you will have a dedicated service vehicle fully outfitted to help you get the job done right the first time.

    If this sounds like a career that interests you, then give follow the instructions below to apply. We would love to hear from you and have you on our team.

    If you really want to earn more, we have an aggressive bonus and incentive structure in place. We also have a profit sharing program in place where 10% of company profits monthly are paid out in bonuses to the team.

    Application Instructions:

    Apply over indeed - take the two assessments listed for the position as well. They should be sent to you after submitting your application. If we want to proceed with you in the process, we will E-mail you further instructions for the next phase of our hiring process.

    Salary:

    Salary for this position varies between $35,000 and $40,000. This will depend upon experience level and skill-set, among other factors. We offer profit sharing and benefits after 90 days as well as commissions on sales immediately.

    Benefits:

    We believe in offering stable employment and incredible benefits to our team members. We currently offer 100% paid medical, dental, and vision benefits for the individual, 75% for individual child, and 67% Family. This comes with a company paid life insurance policy, long term disability benefits, 401k, and much more!

    We pay bonuses for passing certifications in the IT field, as well as reimburse for testing costs. We also pay for the training materials.

    Job Duties:

    • Work primarily in a remote support role servicing clients in Eastern NC and surrounding areas.
    • Working efficiently and communicating effectively with clients in a courteous manner is a must.
    • Document remote support activity in ticketing system and continually update client information on file.
    • Sell additional services / hardware when appropriate to help resolve client issues and meet their needs. We offer contract services, such as Anti-virus, backups, and carry inventory in-stock on our vehicles for commonly replaceable and upgradeable parts and network hardware.
    • Support monitored services remotely when as needed (backup failures, anti-virus alerts, etc.)
    • While working remotely you will be required to answer incoming phone calls, dispatch work, update tickets, etc.
    • Responsible for taking the initial ticket from the customer and handling the issue if its something that can be resolved in 15 minutes or less, otherwise dispatching it to a tier 2 support technician for more advanced troubleshooting.

    Requirements:

    • Excellent Customer Service Skills – Although this is a business based in technology, the relationships with clients come first!!!
    • 1 years minimum in an IT support role, MSP experience is highly preferred!
    • Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting.
    • Basic understanding of networking (DNS, DHCP, etc)
    • Basic understanding of active directory would be a plus
    • Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges.
    • Work Location: One location
  • 11 Days Ago

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Level 2 Support Technician MSP
  • CW IT SUPPORT INC
  • WILMINGTON, NC FULL_TIME
  • Onsite and Remote IT Support TechnicianLooking to join an incredible team of IT technicians in North Carolina that make a real impact by providing creative, resourceful solutions to challenging proble...
  • 1 Day Ago

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Level 3 IT Project Technician
  • CW IT SUPPORT INC
  • WILMINGTON, NC FULL_TIME
  • IT Project TechnicianMUST BE WILLING TO RELOCATE TO WILMINGTON, NCLooking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resource...
  • 1 Month Ago

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Behavior Technician
  • Pathways Health and Community Support, LLC.
  • Bern, NC FULL_TIME
  • Description About your role: The ABA Technician is responsible for providing one-to-one, or small group treatment interventions to consumers in home and/or community settings under the direction of th...
  • 20 Days Ago

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Behavior Technician
  • Pathways Health and Community Support, LLC
  • Wilmington, NC FULL_TIME
  • Description Position at Access Family Services, LLC About your role: The ABA Technician is responsible for providing one-to-one, or small group treatment interventions to consumers in home and/or comm...
  • 7 Days Ago

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Cable technician
  • Next Level Technician
  • Wilmington, NC FULL_TIME
  • Next Level Technician is urgently hiring Low Voltage Cable Technicians for a long-term, career-shaping opportunity in the Wilmington, NC area! Why work at Next Level Technician? Not only do we offer c...
  • 17 Days Ago

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0 Applications Support Technician jobs found in Wilmington, NC area

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Tier 1 Support Technician
  • CW IT SUPPORT INC
  • Wilmington, NC
  • Job Description Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians in Ea...
  • 3/28/2024 12:00:00 AM

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Level 2 Support Technician MSP
  • CW IT SUPPORT INC
  • Wilmington, NC
  • Onsite and Remote IT Support Technician Looking to join an incredible team of IT technicians in North Carolina that make...
  • 3/28/2024 12:00:00 AM

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Pool Service & Repair Specialist
  • Pool Scouts
  • Wilmington, NC
  • Benefits: Competitive salary Opportunity for advancement Training & development Are you looking for a professional work ...
  • 3/28/2024 12:00:00 AM

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Level 3 IT Project Technician
  • CW IT SUPPORT INC
  • Wilmington, NC
  • IT Project Technician MUST BE WILLING TO RELOCATE TO WILMINGTON, NC Looking to join an incredible team of IT technicians...
  • 3/28/2024 12:00:00 AM

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Automotive Technician
  • Express oil change
  • Wilmington, NC
  • Company Description Express Oil Change & Tire Engineers is one of the leading automotive service providers in the nation...
  • 3/28/2024 12:00:00 AM

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Fiber Optic Cable Installer Instructor
  • Cape Fear Community College
  • Wilmington, NC
  • Salary: $31.00 Hourly Location : Castle Hayne - North Campus, NC Job Type: Adjunct Faculty Job Number: 22-00009 Division...
  • 3/27/2024 12:00:00 AM

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Automotive Senior Technician
  • Bridgestone Americas, Inc.
  • Wilmington, NC
  • Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates ...
  • 3/27/2024 12:00:00 AM

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Commercial HVAC/R Technician
  • CoolSys
  • Wilmington, NC
  • Overview: With over 150 years of experience, CoolSys is the market-leading indoor environment solutions company. Our ful...
  • 3/20/2024 12:00:00 AM

Wilmington is a port city and the county seat of New Hanover County in coastal southeastern North Carolina, United States. With a population of 119,045 in 2017, it is the eighth most populous city in the state. Wilmington is the principal city of the Wilmington Metropolitan Statistical Area, a metropolitan area that includes New Hanover and Pender counties in southeastern North Carolina, which has a population of 263,429 as of the 2012 Census Estimate. Wilmington was settled by the English along the Cape Fear River. The city was named after Spencer Compton who was the Earl of Wilmington. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Applications Support Technician jobs
$42,097 to $57,783
Wilmington, North Carolina area prices
were up 1.5% from a year ago

Applications Support Technician in Clarksville, TN
As the Senior Application Support Technician, you will review hardware and software needs, perform software license administration, create forms, views, and reports from various databases, and serve as a liaison with vendors, Information Services Division, and/or the Regional Information System.
February 24, 2020
Applications Support Technician in Utica, NY
Create and maintain standard ICOMS Security groups in support of system wide automation tools.
February 14, 2020
Applications Support Technician in Wichita, KS
- Providing onsite internal support where required (Possible travel to other European territories and multiple locations in the UK may be required).
January 27, 2020