Applications Support Technician jobs in West Fargo, ND

Create Your Career With Us!

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: 501 Place Building

Location: Fargo, ND

Address: 501 4th St N, Fargo, ND 58102, USA

Shift: 8 Hours - Day Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $26.00 - $41.50

Pay Info: Pay starts at $26 and increases according to years of applicable experience.

Department Details

This team is comprised of 7 other team members who are all high functioning, self motivated workers. Come join a cohesive team that shares the main goal of providing the best customer service possible while also adhering to Sanford values. You'll also and build policies and enterprise structure in the systems we support.

Job Summary

Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice. Use data to support clinical decision-making and identify desired outcomes.

Work in depth in EPIC Radiant and EPIC Cupid Modules supporting end users, providers and EPIC Build. Expectations to learn current build, investigate new developments from EPIC and assist with support and project work as needed. Able to research, analyze and make recommendations for application work flow improvements and create and analyze reports created using multiple reporting mechanisms. Utilize Tier Two/high level of customer service while promoting and participating in the team approach.

Possess strong problem solving and critical thinking skills, as well as excellent time management and prioritization skills. Training presentation techniques and skills. Proficient verbal and written communication skills and efficient use of Microsoft Office software. A positive attitude and superior customer service skills.

Skill level needed to become proficient in Sanford assigned applications as well as a basic knowledge of other Sanford applications. Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. Skillful in adapting to change. Adjusts to new or changing assignments, processes, and people. Identifies and considers alternative approaches to situations or problems. A willingness to maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives.

Work in depth in EPIC Radiant and EPIC Cupid Modules supporting end users, providers and EPIC Build. Expectations to learn current build, investigate new developments from EPIC and assist with support and project work as needed. Applicate will work closely with many other teams across Technology Solutions. Expectations to complete EPIC certification/accreditation in at least 1 EPIC module within 6months of hire, if not already acquired.

Qualifications

Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty preferred.

Previous experience in Information Technology is preferred.

Depending upon location, be licensed/registered/certified in a clinical field within Sanford’s footprint. Information Technology (IT) certification should be obtained within six months of date of hire. IT certification must be completed within three attempts of certification testing.

Epic application certification and truth should be obtained within six months of hire date. Renewal guidelines per discipline.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0182363

Job Function: Information Technology

Featured: No