Applications Support Technician jobs in Palmer, AK

Applications Support Technician provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Being an Applications Support Technician assists in the formulation of procedures and best practices for users of applications. Typically requires an associate degree or its equivalent. Additionally, Applications Support Technician typically reports to a supervisor or manager. The Applications Support Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

S
Applications Support Consultant
  • Sockeye Consulting
  • Anchorage, AK FULL_TIME
  • organization summary

    About Sockeye

    Sockeye was recently recognized with Sage's VAR Partner of Year award. We leverage technology and deep partnerships with our clients to improve business operations and finance outcomes. At Sockeye, we believe in a positive work-life balance, which promotes healthy lifestyles that allows our team members to grow both professionally and personally. We are seeking highly motivated team players with a passion for continuous improvement to join our growing team.

    Sockeye’s workforce is 100% remote, with employees all over the US, and we value work/life balance, flexible schedules, and nurturing our company culture.

    position summary

    Applications Support Consultant

    The Applications Support Consultant will be responsible for the support, continued improvement, and successful delivery of the Sockeye Shareholder Management System. This position will include assisting current Alaska Native Corporations (ANC) clients with operation/business questions, assist with planning future releases of the product, providing training, and assisting the sales team with future client demos. This position will also be responsible for providing support for other applications/solutions that the Applications Department has created/deployed.

    Sockeye Team Member Expectations:

    • Works and Lives by Sockeye’s Core Values:
    • Believe It's Possible
    • Live with Integrity
    • Empower to Succeed
    • See the Big Picture
    • Value Your Work
    • Challenge the Status Quo
    • Contributes to and supports Sockeye's Mission & Objectives
    • Demonstrates Hunger - self-motivated, hardworking, seeks knowledge/growth
    • Demonstrates Humility - defines success collectively, shows confidence and lacks ego
    • Demonstrates People Smarts - interpersonal awareness, great listener, engaging
    • Proactive communication
    • Holds yourself accountable for deliverables and deadlines
    • Provides timely and meaningful feedback to all team members
    • Active participant in chats & discussions

    Interpersonal Functions:

    • Provide prompt, concise, and friendly communications providing high-quality service.
    • Superior time management skills with the ability to manage priorities independently and successfully multi-task across projects, customers, and internal activities.
    • Approach all situations with curiosity and is not afraid to explore the unknown.
    • Build positive and lasting relationships with Sockeye clients while developing an in-depth understanding of customers’ businesses.
    • Advocate for clients, team members, and the product.
    • Work effectively independently and collaboratively in a team environment.
    • Customer Focused with high customer satisfaction and successful customer adoption.
    • Exhibit professionalism always.

    Essential Functions:

    • Perform business requirements analysis and documentation into functional requirements, process statement of work format for customer acceptance
    • Train end users on the Sage Intacct system and provide technical support to customers
    • Develop reports and dashboards utilizing the Intacct tools, and assist with data conversions
    • Setup and configure third party integration tools
    • Recognize functional capabilities and limitations for out of the box functionality as well as custom code and ISV solutions
    • Participate in multiple engagements simultaneously while ensuring deadlines and quality are being met
    • Managing complex projects from beginning to end
    • Research and/or escalate complex software issues to identify improvements and opportunities
    • Work with developers and other team members to define client enhancement needs
    • Travel to customers as necessary
    • Other duties as assigned

    Technical Functions:

    • Lead new implementations for Shareholder Management System functionality as well as configuration options available within Dynamics 365 CRM and SharePoint.
    • Lead new implementations for Shareholder Management System Portal and Shareholder Management System Mobile Application as well as the setup/configuration options for both.
    • Act as a project manager for new implementations; managing project scope, timeline, budget, risks, and/or issues. This includes leading regular status meetings for all stakeholders.
    • Knowledge of baseline Microsoft Dynamics 365 CRM technologies and functionality.
    • Provide expertise in Microsoft Dynamics 365 CRM technologies and functionality.
    • Ability to quickly learn new features released by Microsoft within Dynamics 365 CRM, and identify areas that the product can, or need to be, improved or enhanced.
    • Prepare and deliver a demo of the product to future Alaska Native Corporation clients.
    • Strong technical and problem-solving skills – including the ability to resolve issues by providing acceptable alternatives.
    • Maintain existing applications and perform small and medium enhancements.
    • Deliver highly effective end-user and technical documentation, webinars, and training.
    • Ability to identify potential features and their application across multiple Alaska Native Corporations; effectively be able to communicate potential feature design to the development team for implementation.
    • Monthly check-ins with current clients with the support of the Account Manager.

    Qualifications:

    • 2-3 Years of experience within the Sockeye Shareholder Management System, or similar system.
    • Thorough knowledge of the Alaska Native Shareholder processes.
    • 2 Years in Consulting or direct client support role.
    • Bachelor’s degree in a technical field of study is preferred, but not required for the right candidate.
    • Microsoft Dynamics CRM Certifications (preferred).

    physical demands:

    • Endure various physical movements throughout the work areas
    • Must be able to sit, type, answer phones, write correspondence and other
    • Minimal, occasional travel - based on customer requirements.

    benefits:

    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • Retirement Plan
    • Paid Time Off
    • Work/life Balance
    • Remote Availability
  • 24 Days Ago

S
Line service technician
  • Signature Flight Support Corporation
  • Anchorage, AK FULL_TIME
  • Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits inc...
  • 22 Days Ago

S
Line Service Technician - ANC Starting at $20/Hour
  • Signature Flight Support LLC
  • Anchorage, AK OTHER
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • Just Posted

O
IT Support Technician
  • OptimERA inc
  • Unalaska, AK FULL_TIME
  • Department: OptimERA Tech Terms: Full-Time Purpose of Position: IT Support Technician will work under the direction of the Technology Branch of OptimERA Inc., under direct supervision of the CTO or ot...
  • 23 Days Ago

J
Field Support Technician
  • Jackson Hewitt
  • Anchorage, AK FULL_TIME
  • Our Seasonal Field Support Technician is responsible for completing the set-up and break-down of our kiosks in various local retail stores. Tasks include driving a moving truck, carrying equipment int...
  • 23 Days Ago

C
Desktop Support Technician - Contract
  • ConocoPhillips
  • Anchorage, AK CONTRACTOR
  • ConocoPhillips is a leading oil and gas company, which is hiring Desktop Support Technicians for contract positions. The Desktop Support Technician provides resolution to all desktop support requests....
  • Just Posted

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Applications Support Technician jobs found in Palmer, AK area

M
Remote Data Entry Clerk
  • Maxion Research
  • Talkeetna, AK
  • Seeking Motivated Individuals For Data Entry Type Work From Home Our company is seeking applicants who are motivated to ...
  • 3/29/2024 12:00:00 AM

M
1.0 FTE Evening Custodian (2:30p-11p)
  • Matanuska-Susitna Borough School District
  • Talkeetna, AK
  • Position Type: Classified Custodial Positions/Custodian Date Posted: 2/21/2024 Location: Su-Valley Jr./Sr. High School C...
  • 3/28/2024 12:00:00 AM

K
Ramp Agent/Airline Support
  • K2 Aviation
  • Talkeetna, AK
  • Job Description Job Description Ramp Agent/Airline Support TALKEETNA As a Ramp Agent your primary task is to fuel airpla...
  • 3/27/2024 12:00:00 AM

K
Front Desk Agent/Reservation Specialist
  • K2 Aviation
  • Talkeetna, AK
  • Job Description Job Description A typical day as a front desk agent will always start with having a friendly attitude. Y...
  • 3/27/2024 12:00:00 AM

P
DISHWASHER (TALKEETNA)
  • Pursuit Collection
  • Talkeetna, AK
  • What perks can you expect?: / Competitive perks & wages / Referral and end-of-season bonus available / Access to iconic ...
  • 3/25/2024 12:00:00 AM

Palmer is located at 61°36′7″N 149°7′2″W / 61.60194°N 149.11722°W / 61.60194; -149.11722 (61.601879, −149.117351). Palmer is 42 miles (68 km) northeast of Anchorage on the Glenn Highway. It lies on the north shore of the Matanuska River, not far above tidewater, in a wide valley between the Talkeetna Mountains to the north and the Chugach Mountains to the south and east. Pioneer Peak rises over 6,000 feet (1,800 m) above the town, just a few miles south. East of Palmer is Lazy Mountain, and standing behind that is Matanuska Peak. Lazy Mountain, Matanuska Peak, and Pioneer Peak are all a pa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Applications Support Technician jobs
$50,145 to $68,830
Palmer, Alaska area prices
were up 2.8% from a year ago

Applications Support Technician in Clarksville, TN
As the Senior Application Support Technician, you will review hardware and software needs, perform software license administration, create forms, views, and reports from various databases, and serve as a liaison with vendors, Information Services Division, and/or the Regional Information System.
February 24, 2020
Applications Support Technician in Utica, NY
Create and maintain standard ICOMS Security groups in support of system wide automation tools.
February 14, 2020
Applications Support Technician in Wichita, KS
- Providing onsite internal support where required (Possible travel to other European territories and multiple locations in the UK may be required).
January 27, 2020