Applications Support Technician jobs in Lowell, MA

Applications Support Technician provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Being an Applications Support Technician assists in the formulation of procedures and best practices for users of applications. Typically requires an associate degree or its equivalent. Additionally, Applications Support Technician typically reports to a supervisor or manager. The Applications Support Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Applications Support Specialist/Analyst
  • Minuteman Senior Services
  • Burlington, MA FULL_TIME
  • GENERAL SUMMARY:  

    Reporting to the IT Operations/Project Manager, the IT Applications Support Specialist works as a member of the IT department to aid end users with the operation and functionality of a wide variety of software applications utilized by various departments within our non-profit organization. The specialist may work with both individual end users or groups to manage the resolution of application and system issues that may arise.  By supporting our IT infrastructure and providing end user support, you have an indirect impact in improving the lives of older adults, people with disabilities, and family caregivers.

    ESSENTIAL FUNCTIONS:
    • Provide support and training to agency staff that utilize a variety of software including:
    • Office 365/Microsoft 365/Azure user and device management
    • SharePoint
    • Cloud-based applications (including State-required electronic health records and other applications for agency operations)
    • Cloud Phone Systems
    • Video Conference Systems
    • Data Management for shared agency drives
    • Responds to technical problems that occur abruptly and require immediate solutions such as:
    • Serve as technical applications support for agency’s IT systems, and serve as the technical liaison for agency supported applications with the Commonwealth's Executive Office of Elder Affairs
    • Provide support for the agency's SharePoint and O365 environment, working in conjunction with our Managed Service Provider (MSP) and various departments throughout the agency.
    • Coordination, diagnosis, and troubleshooting incoming end user requests.
    • Provide technical support services including agency-used software applications and network services.
    • Provide status updates to manager and end users.
    • Maintain and updates records in tracking databases.
    • Alert manager to emerging trends in incidents, problems, or issues.
    • Possess specialist knowledge of agency operating systems, devices, applications, and software.
    • Assist with IT systems set-up for new employees, including phone set-up and computer set-up when needed.
    • Provide technical support to individual users and teams within the organization.
    • Assist with systems integrations and continuous improvement projects.
    • Assist with improving our MDM and laptop imaging environment using modern endpoint management tools.
    • Manage ticketed query system and ensure comprehensive database of queries and resolutions is kept up to date.
    • Maintain and update technical documents and procedures.
    • Assist as technical support liaison with IT vendors, and escalate IT issues to appropriate contacts.
    • Identify and resolve technical issues related to agency-used software,
    • Deliver regular and customized training to teams within the agency.
    • Prepare maintenance plans and upgrading schedules for the agency’s systems.
    • Develop reports for teams across the agency as needed.
    • Collaborate with internal and external resources to achieve project milestones/tasks assigned by IT Operations/Project Manager.
    • Participate in early trials, demos, and testing for new IT initiatives while providing helpful and constructive feedback on implementation, ease of use, and documentation.
    COMPETENCIES NEEDED:

    Technical Skills: highly computer literate with deep understanding of agency computing systems; ability to explain complex ideas to those with limited IT and systems knowledge; applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills. 

    Listening, Understanding and Responding: Creates effective interactions with others; deals with people in a direct, open, trusting, and respectful manner; cares about what others have to say.

    Cooperation/Teamwork:  Works well with staff, co-workers, peers, and managers; responds positively to instructions and procedures; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; when appropriate facilitates discussion before decision-making process is complete.

    Planning/Organizing: Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

    QUALIFICATIONS:
    • Bachelor’s Degree and/or technical certificates preferred, and two to five years of relevant technical experience. 
    • Experience with O365 administration, Azure, and other Microsoft applications.
    • Experience in end-user support, laptops, Windows 10, Office 365, and hosted applications. 
    • Experience with mobile phones and mobile device management software
    • Experience supporting cloud-based phones systems (RingCentral preferred)
    • Experience in environments with HIPAA and PHI is preferred.
    • Ability to multi-task and work under pressure.
    • Knowledge of modern office practices, workflows, and procedures. 
    • Knowledge of computer terminology, IT parts, and software. 
    • Ability to understand and explain technical concepts clearly and concisely.
    • Consistently demonstrate a cooperative attitude and a willingness to assist with additional related tasks as needed.  
    • Ability to lift up to 25 pounds.

    About Us

    For almost 50 years Minuteman Senior Services has been helping older and disabled adults age with independence and dignity in the setting of their choice which is most often their own homes and communities. We have been supporting caregivers, local and long distance, who want to do the right thing for their loved ones and need help and advice as they balance the competing demands of family, work and self.

    We offer over 20 programs and services and are continually improving and expanding. Our consumers give us very high marks as do our professional colleagues and that is very important to us. With over 140 employees, 900 volunteers and over 70 subcontracted service providers that make up our vendor network we bring a lot of expertise, experience and resources.

    Learn more by visiting our website: https://www.minutemansenior.org

  • 19 Days Ago

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Dispensing Support Applications Engineer
  • Mycronic USA
  • Tewksbury, MA FULL_TIME
  • Job Summary The Dispensing Support Applications Engineer is the customer-facing engineer for demos, system buyoffs, system/process development and troubleshooting. Customer interactions include pre-sa...
  • 15 Days Ago

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Line service technician
  • Signature Flight Support Corporation
  • Ayer, MA FULL_TIME
  • Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and developm...
  • 21 Days Ago

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Line service technician
  • Signature Flight Support Corporation
  • Wilmington, MA FULL_TIME
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 21 Days Ago

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Line service technician
  • Signature Flight Support Corporation
  • Harvard, MA FULL_TIME
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 21 Days Ago

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Line service technician
  • Signature Flight Support Corporation
  • Burlington, MA FULL_TIME
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 21 Days Ago

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0 Applications Support Technician jobs found in Lowell, MA area

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MRI Technologist - $50,000 sign-on bonus! - Lawrence
  • Akumin
  • Lawrence, MA
  • $50,000 sign-on bonus! As an MRI Technologist, you are responsible for patient safety and the performance of high-qualit...
  • 3/29/2024 12:00:00 AM

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MRI Technologist
  • Akumin Inc.
  • Andover, MA
  • As an MRI Technologist, you are responsible for patient safety and the performance of high-quality MR studies, on site a...
  • 3/29/2024 12:00:00 AM

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IT Support Technician 2
  • GREATER LAWRENCE COMMUNITY ACTION COUNCIL INC
  • Lawrence, MA
  • Job Details Job Location GLCAC - Lawrence, MA Description Job Summary: The IT Support Technician provides desktop suppor...
  • 3/29/2024 12:00:00 AM

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Fast Labs Senior Acoustic Technologist (ON-SITE)
  • BAE Systems
  • Hudson, NH
  • **Job Description** Because of the need for consistent, in-person collaboration and/or the requirement to perform all wo...
  • 3/29/2024 12:00:00 AM

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Principal (or Senior) Laser Systems Engineer
  • BuildSubmarines.com
  • Billerica, MA
  • Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that requir...
  • 3/28/2024 12:00:00 AM

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Principal (or Senior) Laser Systems Engineer
  • Teledyne FLIR LLC
  • Billerica, MA
  • Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that requir...
  • 3/28/2024 12:00:00 AM

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AV Tech - Boston - All Levels
  • Innova Solutions
  • Billerica, MA
  • Innova Solutions is immediately hiring for an AV Tech Position type: Contract with extensions Duration: 6 month contract...
  • 3/26/2024 12:00:00 AM

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Overnight MRI Technologist - Lawrence
  • Akumin
  • Lawrence, MA
  • $50,000 sign-on bonus! As an MRI Technologist, you are responsible for patient safety and the performance of high-qualit...
  • 3/25/2024 12:00:00 AM

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Applications Support Technician jobs
$49,858 to $68,435
Lowell, Massachusetts area prices
were up 1.6% from a year ago

Applications Support Technician in Clarksville, TN
As the Senior Application Support Technician, you will review hardware and software needs, perform software license administration, create forms, views, and reports from various databases, and serve as a liaison with vendors, Information Services Division, and/or the Regional Information System.
February 24, 2020
Applications Support Technician in Utica, NY
Create and maintain standard ICOMS Security groups in support of system wide automation tools.
February 14, 2020
Applications Support Technician in Wichita, KS
- Providing onsite internal support where required (Possible travel to other European territories and multiple locations in the UK may be required).
January 27, 2020