Applications Support Technician provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Being an Applications Support Technician assists in the formulation of procedures and best practices for users of applications. Typically requires an associate degree or its equivalent. Additionally, Applications Support Technician typically reports to a supervisor or manager. The Applications Support Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Summary:
Responsible for maintaining and supporting the daily operations of the Bank's local (LAN) and wide (WAN) area networks. Provides first-line technical support to approximately 150 users in the utilization of hardware, software and interfaces. Troubleshoots problems relating to Windows, Active Directory Services, VMware, Microsoft Office, SQL, and Exchange servers and implements a timely resolution or escalation as required. Assists in designing training programs in order to educate users on software, operating systems, interfaces and hardware. Provides support to end users in all areas of PC use.
Qualifications:
Education: Associate's Degree in Computer Science.
Licenses/Certifications: Valid Ohio's Driver's License.
Experience: Two years of related experience and/or training, or equivalent combination of education and experience. Demonstrated experience in supporting end-users operating in a Windows/Active Directory environment.
Essential Functions:
A: Job Specific:
Knowledge/Skills/Abilities:
Sutton Bank is an equal employment opportunity employer. Employment decisions are made without regard to disability, veteran status, race, color, religion, sex, sexual orientation, gender identity, national origin, age, or genetic information.
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