Applications Support Technician jobs in Knoxville, TN

POSITION SUMMARY: This position is responsible to prepare and repair coaches and document all work performed on a repair order.

ESSENTIAL JOB FUNCTIONS:

• Manage work assignment including flag time, cause and correction documentation, escalation to supervisors when repair time will exceed allotted time

• Experience performing Pre-Delivery Inspections to prepare an RV for customer delivery

• Knowledge of electrical and electrical diagnostics

o Including: 120AC and 12DC

o Inverters and converters

o Basic knowledge of AC electrical system theory and testing

• Inspect and complete battery maintenance

• Perform engine and generator oil changes

• Perform chassis lube

• Basic woodworking, cabinetry and skills

• Experience inspecting, diagnosing and determining repair or replacement of all major systems and components found in an RV

o Including but not limited to: Brakes, hydraulic systems, air conditioners, furnaces, water heaters, refrigerators, stoves, plumbing, slides, jacks, and LP/propane

• Completing preventative maintenance on various RV components

o Including but not limited to: fuel filter, air filter, hydraulic filter, water separator, air dryer service, axle seals, slide & jacks, brakes, and exterior sealant

• Experience installing RV accessories

o Including but not limited to: Hitches, brake controllers, slide out toppers, satellites, furniture, awnings, back up cameras, Wi-Fi extenders, mattresses, appliances, and vent covers

• Perform tire & brake checks

• Understanding and compliance with OEM and vendor warranty procedures

• Basic understanding of generator operation and maintenance procedures

• Maintain a safe and clean work environment

• Ensure the proper use, care and storage of all tools and equipment

• Provide high level quality repairs on all work assignments

• Attend all company required meetings and training

• Additional responsibilities as requested or required.

QUALIFICATIONS AND EXPERIENCE:

• Minimum 1-year service technician experience or related fields preferred

• RVIA certification helpful but not required

• Prior technical experience in electrical, plumbing, or carpentry is highly desired

• Valid Driver’s License and clean driving record to meet insurance requirements

• Must provide own tools

• Must have excellent customer service and communication skills, both verbal and written

PHYSICAL REQUIREMENTS:

• Availability to work more than 40 hours a week including nights, weekends, and whenever needed to meet business needs

• Flexibility to cover changing work schedules as needed

• Ability to lift to 70 pounds

• Ability to repeatedly bend, stoop, reach, climb stairs, push and pull

• Must be able to stand / walk for extended periods of time

• Potential exposure to heights and hazards

• Exposure to environmental conditions include heat, cold, humidity, noise, dust and wetness

• Ability to work in changing climates and work outside for extended periods

• Ability to perform essential functions with or without accommodation

EDUCATION:

• High School Diploma or equivalent