Applications Support Technician jobs in Jefferson, CO

Applications Support Technician provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Being an Applications Support Technician assists in the formulation of procedures and best practices for users of applications. Typically requires an associate degree or its equivalent. Additionally, Applications Support Technician typically reports to a supervisor or manager. The Applications Support Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Applications Support Technician
  • Regis Jesuit High School
  • Aurora, CO FULL_TIME
  • The Applications Technician will play a key role in ensuring that students and staff can access reliable and up-to-date IT resources for educational purposes.
    This role requires the ability to collaborate with non-technical colleagues through clear communication and organized workflows that meet deadlines agreed upon with faculty and staff.
    This includes maintaining relationships with Department Chairs and faculty to ensure our labs continually meet the educational needs of our academic environment. This position provides employees, students, and parents with comprehensive software and hardware support. This position requires knowledge of Windows software and hardware, Apple devices, MacOS, application software, peripheral devices, MDMs, and more. This position will collaborate with the Fine Art & Media Technology Department to conduct testing for development trials of applications and will research, adopt, implement, and deploy applications for the school year. This position also must troubleshoot complex situations and suggest workflow improvements to the stakeholders and monitor and work on helpdesk tickets to support other technological challenges.

    This is a full-time, twelve-month, non-exempt position, reporting to the Director of IT. The starting salary, commensurate with experience, is $30/hour. To learn more about Regis Jesuit High School and to review benefits, please click HERE

    Essential Job Functions (Responsibilities):
    Computer Lab Management:

    • Oversee the setup, configuration, and ongoing maintenance of computer labs.
    • Regularly update software and manage software licenses in lab environments.
    • Collaborate with teaching staff to ensure labs are equipped for specific educational needs.
    • Monitor computer lab usage, providing reports and recommendations for improvements.
    • Ensure adherence to safety standards and data privacy policies within the labs.
    • Ensure security by monitoring Microsoft Defender, Endpoint Detection and Response. Administer and maintain hardware and software utilizing Microsoft 365, Microsoft Intune, Kandji, Apple School Manager, or other third-party resources or applications approved by the institution
    Applications and Hardware Support:
    • Provide technical support for software and hardware issues in computer labs.
    • Provide technical support for software and hardware issues in employees' and students' devices.
    • Troubleshoot problems with lab equipment, including computers, A/V systems, and peripherals. 
    • Utilize Help Desk software for tracking issues and managing lab assets.· Perform regular maintenance of IT equipment, ensuring optimal operation.
    • Maintain and plan asset and inventory management and provide periodic reports for life cycles and warranties for devices including: 
      • IT and A/V equipment support (including displays, projectors, and video sources)
      • Computer workstations (including desktops, laptops, tablets, and iPads for students, faculty and staff)
      • Printers
      • IP telephones
      • Security Cameras
    • Assist in the management and troubleshooting of the printing environments.

    User Support and Training:

    • Respond to IT-related queries from students and staff, ensuring timely resolution.
    • Maintain a knowledge base for common issues and solutions.
    • Train users in effective use of lab equipment and software applications.
    • Assist with audio-visual equipment and other educational technology.

    Administrative Tasks:

    • Participate in department meetings and assist in technology planning.
    • Contribute to the management of software licenses and application updates.
    • Communicate with the IT Director about lab operations and needs.
    • Collaborate with other members of the IT department on special projects.
    • · Research problems that do not have a documented solution and formulate a resolution to implement with written documentation.
    • Review and update documentation to assist with troubleshooting and resolving technical problems.

    Other Duties:

    • Assist with onboarding/offboarding of user accounts (students, employees, volunteers, substitutes, athletics), utilizing Active Directory.
    • Participate in school events, such as faculty/staff retreats, assemblies, meetings, and other events that promote the school's mission with approval of the Director of IT.
    • Support the Jesuit/Catholic mission of the school.
    • Participate in the formation and employee evaluation process.
    • Maintain confidentiality in all aspects of the job.
    • Carry out additional tasks as assigned by the Director of IT.
    • Run networking cables, patch and terminate patch panels.
    • Attend and participate in department meetings.
    • Assist the Director of IT in developing short-term and long-term plans for the technology labs.
    • Assist the Director of IT during the budget preparation process by researching costs of software and hardware and making recommendations.
    • Assist the Director of IT with maintaining site licenses for all software and appliances.

    Requirements (Education, Experience, Required/Preferred Skills):

    • At least 4 years of in-person, on–site customer service/helpdesk experience (not call center). (Preferred)
    • At least 2 years of experience with MDM solutions. (Preferred)
    • Friendly, service-oriented approach to communication with an excitement to learn and implement new ideas with technology.
    • Experience in IT support, particularly in an educational or lab environment.
    • Familiarity with Mobile Device Management solutions; Kandji and Intune are preferred.
    • Basic networking skills.
    • Basic knowledge of Active Directory, Microsoft 365, Microsoft Office Products.
    • Must manage multiple tasks with frequent interruptions.
    • Must prioritize and use good judgment in decision-making and time management.
    • Ability to identify needs, design upgrades, and implement new technology.
    • Ability to achieve successful outcomes while handling difficult environments.
    • Collaboration with educational staff.
    • Willingness to explore the curriculum and applications being used in computer labs.
    • Must show initiative and act independently to resolve problems.
    • Ability to manage multiple priorities and follow through on projects to completion.
    • Ability to use advanced troubleshooting skills.
    • Excellent written and oral communication skills.
    • Proficient knowledge of technology appropriate to the position and a willingness to learn new skills.
  • 8 Days Ago

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Desktop Support Technician
  • BEYOND IT SUPPORT LLC
  • Aurora, CO FULL_TIME
  • Benefits: 401(k) 401(k) matching Employee discounts Health insurance Paid time off Vision insurance Help or transport service Savings bank Tuition assistance Desktop Support TechnicianJob Description ...
  • 3 Days Ago

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PeopleSoft Applications Support Engineer
  • Arisant, LLC
  • Englewood, CO FULL_TIME
  • Job Description Arisant LLC, a premier Oracle Cloud Solutions Provider is looking for a PeopleSoft Administrator/DBA to work with our team primarily supporting PeopleSoft applications including migrat...
  • 4 Days Ago

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Applications Technician / Lawn Technician
  • Fit Turf
  • Broomfield, CO FULL_TIME
  • At Fit Turf, we make the neighbors green with envy for our beautiful lawns! Come join a winning team where the grass is always greener on our side because of our Application Tech’s hard work and dedic...
  • 21 Days Ago

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Applications and Service Technician
  • Industrial Inkjet Ltd USA
  • Golden, CO FULL_TIME
  • Job Title: Applications & Service Technician Location: Industrial Inkjet Ltd USA Main Office – Golden, CO Additionally one of your primary responsibilities will be traveling on a weekly basis to custo...
  • 15 Days Ago

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IT Senior Analyst - Applications Support
  • JobRapido
  • denver, CO FULL_TIME
  • Who Are We?SSR Mining Inc. is a leading, free cash flow focused intermediate gold company with four producing assets located in the USA, Turkey, Canada, and Argentina, combined with a global pipeline ...
  • 1 Month Ago

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0 Applications Support Technician jobs found in Jefferson, CO area

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Registered Behavior Technician (Health Care Tech III) - Wheat Ridge Regional Center
  • State of Colorado
  • Jefferson, CO
  • Salary: $21.05 - $29.48 Hourly Location : Jefferson County, CO Job Type: Full Time Job Number: IJC 00202 02/26/2024 Depa...
  • 3/28/2024 12:00:00 AM

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Travel Surgical Technologist - $2,150 per week
  • TRS Healthcare
  • Dillon, CO
  • Jackson Nurse Professionals is seeking a travel Surgical Technologist for a travel job in Dillon, Colorado. Job Descript...
  • 3/28/2024 12:00:00 AM

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Travel Surgical Technologist - $2,246 per week
  • Stability Healthcare
  • Dillon, CO
  • Jackson Therapy Partners is seeking a travel Surgical Technologist for a travel job in Dillon, Colorado. Job Description...
  • 3/27/2024 12:00:00 AM

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Radiologic Technologist
  • Dispatchhealth Management
  • Bailey, CO
  • How You'll Make an Impact: Future Opening! As a mobile radiologic technologist, youll: An X-Ray Technologist will perfor...
  • 3/26/2024 12:00:00 AM

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Radiologic Technologist
  • Dispatchhealth Management
  • Pine, CO
  • How You'll Make an Impact: Future Opening! As a mobile radiologic technologist, youll: An X-Ray Technologist will perfor...
  • 3/26/2024 12:00:00 AM

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Radiologic Technologist
  • Dispatchhealth Management
  • Conifer, CO
  • How You'll Make an Impact: Future Opening! As a mobile radiologic technologist, youll: An X-Ray Technologist will perfor...
  • 3/26/2024 12:00:00 AM

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Diesel Fleet Mechanic Technician ll - $10,000 Sign On Bonus
  • SYSCO
  • Jefferson, CO
  • Company: US0059 Sysco Denver (Division of USA I) Zip Code: 80238 Minimum Level of Education: High School or Equivalent M...
  • 3/25/2024 12:00:00 AM

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Maintenance Technician I (Entry Level) Part-Time
  • Hilton Grand Vacations
  • Breckenridge, CO
  • Job Description HGV Now Offers Day One Team Member Benefits! Pay rate is $23/hourly. Currently seeking team members who ...
  • 3/22/2024 12:00:00 AM

Jefferson is an unincorporated community and a U.S. Post Office in Park County, Colorado, United States. It is located the northern end of South Park, along U.S. Route 285, approximately 15 miles (24 km) northeast of Fairplay, at the western foot of Kenosha Pass. It lies 6 miles (10 km) from Como, 23 miles (37 km) from Bailey, and 37 miles (60 km) from Breckenridge. The town consists largely of a strip of retail businesses along U.S. Route 285, as well as a small unpaved grid of houses and trailers on the south side of the highway. The most notable landmarks in town are a historic one-room ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Applications Support Technician jobs
$46,530 to $63,868
Jefferson, Colorado area prices
were up 0.4% from a year ago

Applications Support Technician in Clarksville, TN
As the Senior Application Support Technician, you will review hardware and software needs, perform software license administration, create forms, views, and reports from various databases, and serve as a liaison with vendors, Information Services Division, and/or the Regional Information System.
February 24, 2020
Applications Support Technician in Utica, NY
Create and maintain standard ICOMS Security groups in support of system wide automation tools.
February 14, 2020
Applications Support Technician in Wichita, KS
- Providing onsite internal support where required (Possible travel to other European territories and multiple locations in the UK may be required).
January 27, 2020