Applications Support Technician jobs in Gadsden, AL

Applications Support Technician provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Being an Applications Support Technician assists in the formulation of procedures and best practices for users of applications. Typically requires an associate degree or its equivalent. Additionally, Applications Support Technician typically reports to a supervisor or manager. The Applications Support Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Applications and Support Engineer
  • ibml
  • Birmingham, AL FULL_TIME
  • PURPOSE  

    The Application and Support Engineer is responsible for assisting in the resolution of escalated Product issues coming from Customer Support and Professional Services, both domestically and internationally. The Applications and Support Engineer is responsible for reviewing all open software cases that have been escalated daily, assessing the content, and then working with the Software Current Product Engineering Manager to determine next steps, such as figuring out how to replicate the problem, following up to get more information, or engaging with other subject matter experts to help. This position requires extensive knowledge of our ibml SW products and given that we provide integrated Hardware/Software system solutions to our customers, it will require working knowledge of our Hardware as well, including assisting with determining Hardware vs. Software contributors to the problems. In addition to the up-front assistance when problems get escalated, this position is also responsible for testing and verifying fixes that are implemented to resolve the problems.

     

    JOB DESCRIPTION

     

    ROLE AND RESPONSIBILITIES

    • Maintains current and thorough knowledge of all ibml software components and equipment.
    • Reviews open escalated software cases throughout the day, keep case statuses accurate, and provide timely updates to internal stakeholders.
    • Provides effective, timely, and competent technical assistance to all ibml personnel as needed.
    • Ensures case data provided by other departments is accurate and escalated problem statements are correct.
    • Uses ibml system files provided in escalated cases to recreate customer’s environment and triage reported issue(s).  Use all information gathered to determine if escalation type (software/hardware) and case description is accurate.
    • Work directly with Hardware CPE when needed to triage issues possibly related to Hardware & Software.
    • Searches TFS and previously closed cases to determine if an escalated issue has been resolved.
    • Works directly with the Software CPE Lead to determine if escalated cases require a defect or Product Change Request.
    • Create new defects and ensure all required ibml support files are attached along with accurate and detailed steps to reproduce the issue.
    • Manage communication from Domestic and International teams into Engineering.
    • Work directly with the QA team to ensure steps to recreate issues are properly documented and added to test plans.
    • Work directly with the Documentation team to ensure problem statements are documented and added to release notes.
    • Responsible for communicating defect release schedules to internal stakeholders.
    • Be available for after-hours escalations.
    • Participate in any classes deemed necessary by ibml management.
    • Participate in QA regression testing when time allows.  

     

    PREFERRED SKILLS, QUALIFICATIONS AND EDUCATION REQUIREMENTS

    • Associate degree in computer science and/or equivalent work experience
    • Minimum 5 years of experience on ibml equipment and/or relevant technical experience
    • Demonstrable organizational skills
    • Proficiency in implementing and troubleshooting software/hardware.
    • Experience with Microsoft operating systems and office productivity software required.
    • Experience with scanning hardware, or other relevant hardware.
    • Testing/support experience preferred.

     

     ADDITIONAL NOTES

  • 1 Month Ago

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Engineering Technician
  • Kratos Defense & Rocket Support Services, Inc
  • Birmingham, AL FULL_TIME
  • General Summary This position is an entry level position who will work with a more experienced engineering technician until he/she is proficient in all routine tasks. This technician is responsible fo...
  • 1 Month Ago

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Hardware Technician (local only)
  • Kratos Defense & Rocket Support Services, Inc
  • Birmingham, AL FULL_TIME
  • GENERAL JOB SUMMARY: This position supports hypersonic material evaluation programs within the Department of Defense and NASA. The job requires the candidate to have both computational skills and mode...
  • 23 Days Ago

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Applications Analyst
  • Carr Allison
  • Hills, AL FULL_TIME
  • Carr Allison is currently looking to bring on a Applications Analyst! Position Purpose: The Applications Analyst is responsible for the application support, issue resolution, and maintenance of assign...
  • 1 Month Ago

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Experienced Fleet Technician - Earn $20-$27.50/Hr - Paid Weekly
  • Dollar General Fleet - Bessemer, AL Technician
  • Bessemer, AL FULL_TIME
  • Dollar General Fleet is Now Hiring Fleet Technicians in Bessemer, AL! Earn Up to $27.50/Hour - Paid Vacation and Holidays - Company Provided Tools - Comprehensive Benefits Now Hiring Fleet Technicians...
  • 2 Days Ago

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Desktop support technician
  • Skiltrek
  • Birmingham, AL FULL_TIME
  • Description : Skiltrek is looking for a Sr. Desktop Technician / Jr. Systems Administrator to join their team. The candidate will be responsible for the installation, configuration and troubleshooting...
  • 19 Days Ago

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0 Applications Support Technician jobs found in Gadsden, AL area

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Mammographer Technologist
  • Ascension
  • Oneonta, AL
  • Details Department: General Radiology Schedule: PRN, Day Shift, As needed, 8-Hour and/or 12-Hour Shifts, with call inclu...
  • 3/28/2024 12:00:00 AM

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Polysomnographic Technologist (Sleep Lab Tech)
  • Riverview Regional Medical Center
  • Gadsden, AL
  • Overview: Located in Gadsden, Alabama, Riverview Regional Medical Center is a 281-bed acute-care hospital serving more t...
  • 3/28/2024 12:00:00 AM

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Certified Medication Technician
  • Northside Healthcare
  • Gadsden, AL
  • Compensation & Benefits: Salary: Negotiable base on Experience Shift Differential $2.50 after 3pm Competitive benefits p...
  • 3/28/2024 12:00:00 AM

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Travel MRI Technologist - $1,502 per week
  • Stability Healthcare
  • Gadsden, AL
  • MedPro Healthcare Allied Staffing is seeking a travel MRI Technologist for a travel job in Gadsden, Alabama. Job Descrip...
  • 3/28/2024 12:00:00 AM

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Pest Control Technician - Gadsden
  • Cook's Pest Control Inc
  • Gadsden, AL
  • >> Pest Control Technician - Gadsden Pest Control Technician - Gadsden Summary Title:Pest Control Technician - GadsdenID...
  • 3/28/2024 12:00:00 AM

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Travel MRI Technologist - $1,741 per week
  • TRS Healthcare
  • Gadsden, AL
  • Supplemental Health Care is seeking a travel MRI Technologist for a travel job in Gadsden, Alabama. Job Description & Re...
  • 3/27/2024 12:00:00 AM

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License Practical Nurse
  • Mountain View Hospital
  • Gadsden, AL
  • Job Description Job Description Mountain View Hospital Job Description Position Title: Staff Licensed Practical Nurse De...
  • 3/26/2024 12:00:00 AM

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Mammographer Technologist
  • Ascension
  • Oneonta, AL
  • Details Department: General Radiology Schedule: PRN, Day Shift, As needed, 8-Hour and/or 12-Hour Shifts, with call inclu...
  • 3/7/2024 12:00:00 AM

Gadsden is a city in and the county seat of Etowah County in the U.S. state of Alabama. It is located on the Coosa River about 56 miles (90 km) northeast of Birmingham and 90 miles (140 km) southwest of Chattanooga, Tennessee. It is the primary city of the Gadsden Metropolitan Statistical Area, which has a population of 103,931. As of the 2010 census, the population of the city was 36,856, with an estimated population of 35,837 in 2016. Gadsden and Rome, Georgia, are the largest cities in the triangular area now defined by the interstate highways between Atlanta, Birmingham, and Chattanooga. I...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Applications Support Technician jobs
$43,055 to $59,097
Gadsden, Alabama area prices
were up 1.3% from a year ago

Applications Support Technician in Clarksville, TN
As the Senior Application Support Technician, you will review hardware and software needs, perform software license administration, create forms, views, and reports from various databases, and serve as a liaison with vendors, Information Services Division, and/or the Regional Information System.
February 24, 2020
Applications Support Technician in Utica, NY
Create and maintain standard ICOMS Security groups in support of system wide automation tools.
February 14, 2020
Applications Support Technician in Wichita, KS
- Providing onsite internal support where required (Possible travel to other European territories and multiple locations in the UK may be required).
January 27, 2020