Applications Support Technician jobs in Elkhart, IN

Entity/Department: Goshen Hospital / IT Application Services
Shift/Hours: (Hybrid role, onsite 60%)

The Clinical Applications Analyst works under the supervision of the Information Technology Services (ITS) Project Management Manager, and is responsible for assisting with implementation coordination, clinical application support and training, data mining/extraction and/or report development, and serving as a strategic departmental Colleague.
 
The Clinical Analyst partners with project managers to organize, coordinate, develop, guide and direct key deliverables during software implementations for existing and new sites.  Researches change requests and resolves issues.  Provides clinical application support for key departments for new applications and legacy systems. Works collaboratively with other ITS team members and internal/external stakeholders to understand and extract data, translate and/or build application reports. Collaborates with clinicians, subject matter experts throughout the company, vendors, and project managers to help align short and longer-term clinical application needs with organizational priorities, goals, and objectives.
 
The Clinical Analyst is skilled at facilitating consensus based decision-making processes with participation of Colleagues representing various departments for the common good of patient care.  Serves as a change agent and catalyst with influence to motivate non-subordinate Colleagues to accomplish goals and objectives.
 
Accountability is measured by performance evaluation, project goal achievement within stated time frame as well as work plan completion.  Work schedule may include hours other than Monday through Friday or regular office hours. 

Position Qualifications

Minimum Education            
Registered nurse with a valid Indiana State RN license.

As of May 1, 2016, Colleagues hired with an Associate’s Degree must enter into a BSN program within 12 months of hire and earn their BSN from a NLN or CCNE accredited program within 3 years of beginning their BSN degree.
 
Minimum Experience        
One year in clinical department.
 
Preferred Experience          
Three years experience with Healthcare Information Systems in a Hospital-based setting with system implementation experience.