Applications Support Technician provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Being an Applications Support Technician assists in the formulation of procedures and best practices for users of applications. Typically requires an associate degree or its equivalent. Additionally, Applications Support Technician typically reports to a supervisor or manager. The Applications Support Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
About Sacred Heart University:
As the second-largest independent Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers nearly 90 undergraduate, graduate, doctoral and certificate programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. More than 10,000 students attend the University's nine colleges and schools: Arts & Sciences; Communication, Media & the Arts; Social Work; Computer Science & Engineering; Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing; and St. Vincent's College. Sacred Heart stands out from other Catholic institutions as it was established and led by laity. The contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts, and at the same time cultivates students to be forward thinkers who enact change-in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 388 Colleges-2023 Edition, and Best Business Schools-2023 Edition. Sacred Heart is home to the award-winning, NPR-affiliated radio station, WSHU, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu
View SHU's Faculty Experts Here
Job Description:
Supervise the IT Service Desk student workforce. Ensure that all technical issues are resolved or escalated appropriately by the call center and help desk teams. Implement processes to ensure continuous improvement of services provided to the community. Provide training and guidance for the Service Desk student workforce. Support the adoption of Information Technology Infrastructure Library (ITIL) practices to standardize the operation and provide a positive customer service experience.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Requirements:
Must be available to work certain weekends and evenings at various times throughout the year.
KNOWLEDGE AND SKILLS NEEDED:
Additional Information:
Statement of Personal & Organizational Responsibility for Inclusive Excellence
Inclusive Excellence is the recognition that our institution's success is dependent on how well we value, engage, and include the rich diversity of students, staff, faculty, administrators, alums, and surrounding community. It is a mastery of inclusion that fosters a consistent sense of belonging. Inclusive Excellence is aspirational and is the pillar that guides the mission, vision, and function of this unit.
To achieve Inclusive Excellence, our personal and organizational responsibilities are to:
Application Instructions:
Please apply online, faxes and emails will not be accepted. A cover letter is appreciated.
Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.
Category: Information Technology Subscribe: Department: Information Technology [ITD] Locations: Fairfield, CT Posted: Sep 25, 2023 Closes: Open Until Filled Type: Exempt Position ID: 167897
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