Appeal Resolution Supervisor jobs in Michigan

The Resolution Analyst operates as a data operator and provides data mapping/linking that is critical and the backbone to SalesPage systems that clients use. Utilizing various data sources and research methods, the Resolution Analyst provides the organization and structure for financial firms, firm offices, and contacts to be used in consolidated reporting across multiple platforms and clearing arrangements. In addition, the Resolution Analyst is engaged in ongoing maintenance and client support (channels, territory, transaction code mapping, etc.) that is required to keep the data warehouse integrity and ensure accurate reporting.

Job details

• Variable part-time, 20-25 hours each week
• Must be available to start work by 7:00 AM CT
• Remote position or onsite in Kalamazoo, MI

Job requirements and responsibilities

• Learn and understand the fundamental components and processes of Resolution Services at SalesPage.
• Manage client deadlines and workloads, and complete tasks efficiently and with accuracy.
• Coordinate external data sources to eliminate redundancy and streamline data quality.
• Work with the user interface.
• Manage, review, and resolve client support inquiries.
• Oversee the overall quality of data.
• Ensure data conforms to a defined set of rules in place for standard processes.
• Research why data is rejected and manage reject queue.

Job qualifications

• A demonstrated value of ongoing education and learning.
• Minimum of two (2) years experience in data administration.
• Mutual funds operational experience.
• TA System experience (TA2000, DST, PowerAgent, etc,).
• Ability to see the big picture—understand the impact of data and how each data point flows together.
• Ability to work with data and processes that are subjective (at times).
• Ability to work independently and make decisions based upon best judgement.
• Good organizational skills and the ability to prioritize tasks.
• Beginner or intermediate Microsoft Excel skills.
• Communication skills, both verbal (calling back offices) and written (emailing clients and back offices).

Missing some qualifications? At SalesPage we are most interested in getting the right person who will be a great teammate, bring diverse skill sets and experiences, and is motivated by the pursuit of excellence. So, if you are excited about this role but your experience doesn’t align perfectly with every requirement in the job description, we still encourage you to apply.