Appeal Resolution Supervisor supervises a team responsible for the processing of appeals. Assigns and prioritizes cases. Being an Appeal Resolution Supervisor responds to and resolves escalated issues. Coaches and trains team in the utilization of industry standards and best practices. Additionally, Appeal Resolution Supervisor requires a bachelor's degree. Typically reports to a manager. The Appeal Resolution Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Appeal Resolution Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Primary responsibilities include providing daily research and support to two supervisory attorneys, including maintaining and organizing the calendar, appealing property values, and data entry. Candidates should be organized, motivated, a self-starter, able to multitask, work well with others, have a strong work ethic, able to communicate with co-workers as well as with clients, by telephone, e-mail and letter, and be professional in appearance and demeanor. This is an in-office position with the hours of Monday through Friday, 9 am to 5 pm.
Duties may include but are not limited to:
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The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of all essential functions, responsibilities, or requirements.
A pre-employment background check is required.