Appeal Resolution Specialist jobs in Wisconsin

Job Description: Debt Collector

Located in: Brookfield, Wisconsin

We are looking for exceptional people who want opportunities to grow and thrive in a small business environment. If you have collection or customer service experience, Persolve Legal Group, LLP might have a career opportunity for you! This position will report directly to the Collections Manager.

Our law firm specializes in representing clients in creditor’s rights cases throughout seven different states. We have two offices for operations with one location in Brookfield, Wisconsin. Our firm is proud of our culture, transparent communication, and teamwork. As a new member, you should be looking for a challenge in a business that is quickly expanding.

Job Responsibilities

Debt Resolution specialist will have the duties that are customary for an individual holding such a position including but not limited to the following:

· Handling outgoing and inbound calls from customers to resolve delinquent accounts.

· Assisting customers with time a sensitive matter and providing follow-up

· Ability to listen, negotiate and provide solutions for consumers based upon their financial situation.

· Updating of customer accounts with accurate information.

· Follow all policies and procedures as well as complying with all federal and state regulations that govern the collection industry (included the Fair Debt Collection Practices Act).

· Maintain accounts assigned calling effort

Qualifications

o Third party collection experience or customer service of 1-2 years legal collections preferred

o Goal driven and works well independently as well as in a team environment

o Positive attitude and passionate about customer service

o Required Qualifications

o High School diploma or equivalent (Associates Degree or higher is preferred)

o Successfully pass background/reference checks

o Knowledgeable with Microsoft Outlook and Excel

o Must speak clearly and communicate effectively in writing

· Ability to effectively use collection software system--knowledge with CLS (Collection Master) is preferred

· Ability to Multi-task

· Full time position

Benefits:

Paid training for the first 2 weeks of employment

Competitive hourly wage and bonus structure

Personal time off and floating holidays

Employee shall have the right to choose any of the current, standard Company health (PPO/HMO), disability, vision, life and dental insurance coverage supplied per Company policy. Eligibility for other benefits, including the 401(k)/PSP, will take place per Company policy. Employee shall be eligible for the Company’s 401(k) plan at Date of Hire. Company shall contribute 50% of the employee charge for selected insurance coverage if selected.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Application Question(s):

• How many years of collection experience do you have?
• Do you work well in a fast paced environment?
• Have you worked multiple systems simultaneously demonstrating strong multi-tasking?

Education:

• High school or equivalent (Required)

Experience:

• negotiation: 1 year (Preferred)

Work Location: In person