Appeal Resolution Manager jobs in Colorado

Description

For over 130 years, our Case Manager has contributed to the life-changing work of Denver Rescue Mission. We invite you to join the Mission in the frontline fight to address homelessness in Denver. The Case Manager is an integral member of the Mission’s team as it helps organize patient care, working with healthcare providers to ensure that patients receive the services they need in a timely and cost-effective manner. 

The Case Manager is someone who takes the initiative, can multi-task, and is able to manage a large caseload. The Case Manager provides assessments, assignments, and accountabilities to guests and participants in our facilities and programs.   The Case Manager (CM) is a full-time, non-exempt position of Denver Rescue Mission (DRM).  Which must agree with and abide by our Statement of Faith and Employee Handbook.  

Who are we? Denver Rescue Mission serves people experiencing homelessness and poverty through emergency services, rehabilitation, transitional programs, permanent housing assistance and community outreach. Since 1892, we’ve been changing lives in the name of Christ by meeting people at their physical and spiritual points of need, with the goal of returning them to society as productive, self-sufficient citizens.  

Hiring Range:  $24.04-$ 30.05 per hour, based on qualifications and experience. 

Benefits: Complete DRM Benefits Guide 

Highlights of our incredible benefits package:

• Comprehensive health, dental and vision benefits
• Generous vacation, sick time, and holiday pay, plus paid birthday off and refreshment day
• Tuition reimbursement and child adoption benefits 
• Employer paid term life insurance, long-term disability, AD&D
• Health savings account with generous employer contribution 
• Flexible spending account
• Paid parental and bereavement leave
• 401(k) with 5% company match, plus opportunity for annual tenure-based incentive contribution
• Complimentary RTD EcoPass

Responsibilities 

• Demonstrate respect, cultural competence, and knowledge of trauma-informed care in interactions with participants, staff, and other community providers.
• Uphold all residential and DRM program policies and written agreements
• Develop a case plan with individualized goals based on individual needs, and facility/program requirements. Identify action steps necessary to achieve goals, and monitoring progress through scheduled follow up meetings.
• Perform comprehensive assessment of participant needs
• Recommend the necessary level of intervention
• Develop and regularly modify treatment service plan as appropriate
• Encourage and hold participants accountable to program guidelines
• Monitor and assess participant progress towards identified goals
• Hold case planning meetings with clients, including scheduled and walk-in appointments 
• Monitor Case Planning appointments, schedule new clients, and assess continued availability of participant needs and the current bed list to make sure a maximum number of appointments are offered
• Work collaboratively to identify and assess escalating crisis situations, and respond with de-escalate training technics
• Maintain professional best practices in areas of document storage, confidentiality and professional ethics when dealing with clients and client information
• Oversee Participant case files to ensure progress
• Regularly update all case planning records, services, and case notes in SCRIBE including uploading vital documents and ROIs
• Document all meetings, referrals, and services in SCRIBE and utilize the appropriate templates 
• Attend staff meetings, and be prepared for case manager and team meetings to address complex cases and needs 
• Provide SCRIBE reports, spreadsheets and statistics as requested
• Facilitate Community Provider visits with clients including case note documentation in Scribe (DHS, MAT, Child Support, VA, SSI/SSDI Attorney) 
• Collaborate, communicate, and advocate with service providers in the Government, Medical, Mental Health, Housing, Benefits Acquisition, Employment, Legal, and Veterans, etc. fields to aid clients toward a successful transition into long-term programs or sustainable housing
• Facilitate Community Provider visits with clients as assigned, to include, signing up clients to meet with Community Providers 
• Collaborate with other DRM personnel regarding participant evaluation, goals and continuity of care
• Engage in ongoing training as assigned by your direct Supervisor and leadership team
• Participate in care/integration/oversight of interns and volunteers as requested
• Seek to develop a continuing knowledge of the field, what services are provided in the community, and establishing communication with those entities 
• Other duties as assigned by direct supervisor

WORKING CONDITIONS 

• Occasional lifting up to 35 lbs., bending, and climbing stairs. 
• Work with individuals who are experiencing homelessness, addiction, mental illness, and a myriad of other issues related to homeless populations. 
• Possible exposure to communicable diseases.  

Requirements

• Must possess a BA/BS degree, preferably in human services, social work or related field. 
• CAC certification preferred; one year of experience may be substituted for education on a year-to-year basis.
• Abide by the Employee Handbook
• Affirm the Statement of Faith 
• At least one-year experience in case management, ideally within an urban setting with low-income populations
• Excellent verbal and written communication skills, and responsiveness to communication
• Ability to resolve conflict Biblically, professionally, and respectfully while maintaining composure under pressure
• Strong Christian ethic with ability to work with people of diverse cultural, educational, and religious backgrounds
• Ability to read, remember and follow precise policies and procedures
• Strong working knowledge of Windows software applications and ability to learn SCRIBE and Clarity systems.
• Willingness to possibly work either Sat/Sun and travel between locations
• Ability to pass background check to work with individuals on probation or parole. 
• A heart and commitment to serve the needy and seeing lives changed in the name of Christ.

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.